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Unfortunately, we were unable to locate an email address for Spectrum customer support. Please consider using one of the other contact options provided on this page to get in touch with the Spectrum.
For complex issues that require additional (physical) documentation, sending a letter to Spectrum is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.
To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.
Messaging apps can be an easy and effective way to get in contact with Spectrum. It allows you to communicate with Spectrum in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.
For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.
If you have a sensitive or a confidential issue to discuss with Spectrum (or any other company/authority), it may be better to contact Spectrum through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.
We’re committed to providing you with a clear and easy-to-understand billing statement. For more details, see a section-by-section explanation here.
A change to your bill can occur for a number of reasons:
For questions regarding your rates, please contact us at 1-888-812-2591.
You can find many useful guides and training videos about your Unified Communications or Hosted Voice services at our Unified Communications learning center.
To handle gigabit Internet, make sure that your:
Gigabit Internet service is becoming readily available in many areas throughout the U. S. But businesses and business users who are interested in subscribing to gigabit service typically have the same concern: “Can my computer handle gigabit Internet?”
For answers, here’s a brief primer on “Can my computer handle gigabit Internet?” that provides some detail.
To determine whether your computer can handle gigabit Internet, you’ll need to know whether your router, your network adapter and your Ethernet wiring can support gigabit speeds.
While your Internet service provider (ISP) may offer gigabit Internet service, your actual Internet speed may vary. The speed provided by a gigabit connection can be compromised by the quality of the network located upstream, by data overhead and by the infrastructure over which your services are delivered.
To get gigabit Internet speed over a wired connection, you’ll want to make sure you’re using Cat 6 Ethernet wiring. Cat 5e can support gigabit service, but Cat 6 cabling will ensure superior speeds with less crosstalk.
You’ll also want to make sure that both the ports and the CPU on your router are ready for gigabit Internet, and that your network adapter is gigabit-enabled.
WiFi connections will inevitably be slower than wired connections. When using WiFi on gigabit service, you’ll get the fastest speeds by locating your device close to the WiFi router, using the 5 GHz band, and making sure that your computer is using the latest WiFi standards.
Temporal Key Integrity Protocol (TKIP) encryption is common on WiFi routers, but will slow Internet speeds down considerably. Using Advanced Encryption Standard (AES) will help you achieve faster speeds.
Spectrum Enterprise provides gigabit Internet service over fiber connections; bandwidth can scale from 25 Mbps to 10 Gbps according to business requirements. The factors listed above will determine whether your computer can handle gigabit Internet from Spectrum Enterprise.
Enterprise video is playing an increasingly important role in business operations. But what is enterprise video exactly, and how can it help improve productivity and create competitive differentiation? Here’s a short introduction to the subject “What is enterprise video?” that answers these questions and more.
Enterprise video encompasses a variety of technologies that allow organizations and employees to use, receive and send video more easily. Enterprise video may involve solutions that deliver broadcast news, sports and entertainment programming to users, as well as content delivery networks (CDNs) that can be used to disseminate video for communications, product releases, advertising, training purposes, sales pitches and more.
Educational institutions use enterprise video to provide a rich, high-definition viewing experience in classrooms, student rooms, resource centers and campus common areas.
Government agencies use enterprise video to inform and entertain visitors and employees with a variety of programming.
Healthcare organizations rely on quality enterprise video to improve patient satisfaction by providing exceptional viewing experiences in hospital rooms, waiting rooms and other common areas.
Hotels incorporate enterprise video to help improve the experience of guests, providing a “just-like-home” viewing experience that provides access to television shows, movies, games, shopping services, information and more.
Spectrum Enterprise offers enterprise video services as part of a suite of fiber solutions for Internet, voice and TV. Spectrum Enterprise video provides a superior HD viewing experience, delivering high-quality TV programming and customized solutions that meet business needs and exceed customer expectations. Local account teams with extensive commercial enterprise video experience help define and select the best solutions, while legacy device support for analog equipment like fitness room screens and exercise equipment helps to leverage existing enterprise video investments. Enterprise video from Spectrum includes industry-tailored solutions for government TV, hospitality TV, healthcare TV and education TV.
When initiating new Voice service with Spectrum Enterprise, you have the option to port-in telephone numbers from another service provider. Contact your Sales team or Enterprise Sales at 1-866-459-0059 to place a new order.
You’re on the move and so are we!
Download the new My Spectrum App, now including Spectrum Mobile services.
We’ve made it even easier for you to sign in and manage your Spectrum account all in one place with My Spectrum App.
Pay Your Spectrum Bill
• Pay your bill for Spectrum Mobile, Internet, TV and Home Phone.
• Enroll in Auto Pay: Never miss a billing due date.
• Schedule one-time payments: Control how and when your Spectrum payment is sent.
• Set notifications: We’ll let you know when your payment is due.
• Enroll in paperless billing.
• Find statements: Review previous billing statements and history.
Stay Connected
• Find out when outages are fixed.
• Troubleshoot your WiFi and internet connections.
• Upgrade to Advanced WiFi and extend your internet reach across your home or business.
• Find your nearest Spectrum Store.
• Connect to Spectrum WiFi access points nationwide.
Get Simplified Support
• Chat with Spectrum customer service and get help anytime, anywhere Schedule appointments and track your technician in the app.
• Add household members and manage their access.
• Check and manage Spectrum Mobile data usage and plans.
• Instead of calling, find quick answers with in-app support.
Download to Upgrade
• Get discounts and offers in the app.
• Add Spectrum Mobile or upgrade your Spectrum TV and Internet services in the app.
• Be the first to know about Spectrum's latest products and services.
Tell Us What You Think
• Share feedback about your app experience—we read every comment.
• We love suggestions about the My Spectrum App—we use customer feedback when we plan our updates.
Discover Our Other Apps
• Spectrum TV: Stream movie and TV favorites right from your phone.
• Spectrum Sports: Never miss a game when you’re on the go.
• Spectrum News: Local news, weather, events and more.
• Spectrum Enterprise: For when your office means business.
communications. The Spectrum brand name was first introduced in 2014. Prior to that, these services were marketed primarily under the Charter brand. Following... Read more on Wikipedia.
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