The Home Depot Contact Information

• To view the status of your order, visit the Track Order page and first enter your order number, which can begin with a W, C or H. Then, if your order number begins with a W or C, please enter the email address used while placing the order and click Track Order to view the status. If your order number begins with an H, please enter the phone number used while placing the order to view the status. 
• If you placed the order while you were logged into your Homedepot account, you can also log in to view your order status in the Online Orders section of My Account. 
• If you are unable to view your order status online or need additional help, please contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET.

DELIVERY/SHIP TO HOME 

This process varies according to your order type and which stage the order is in.

To cancel a Delivery/Ship-to-Home order, visit My Account or Track Order to see your order details and click on the Cancel Items button to cancel the order online. You may cancel the entire order within 45 minutes of placing the order. Individual items and orders completely or partially paid for with a gift card cannot be canceled online and require contacting Online Customer Support via LiveChat or by calling 1-800-430-3376. Online Customer Support can assist with canceling entire orders, individual items within an order and orders paid for with gift cards only if contacted within 45 minutes from having placed the order. Once the 45-minute window has passed, the order cannot be canceled.

Online Customer Support can be reached by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order. 

If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy.

Buy Online Ship to Store
 
To cancel a Buy Online Ship to Store order, visit My Account or Track Order to see your order details and click on the Cancel Items button to cancel the order online. You may cancel an entire order or individual items of an order within 45 minutes of placing the order. Orders completely or partially paid for with a gift card cannot be canceled online and require contacting Online Customer Support via LiveChat or by calling 1-800-430-3376. Online Customer Support can assist with cancelling entire orders, individual items of an order and orders paid for with gift cards only if called within 45 minutes from having placed the order. Once the 45-minute window has passed, the order cannot be canceled. 
 
To cancel your order and/or in store pickup, contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order. 

If it is too late to cancel your order, you may return any unwanted items in accordance with our returns policy.

Buy Online Pick Up in Store
 
To cancel a Buy Online, Pick Up in Store order, visit My Account or Track Order to see your order details and click on the Cancel Order button to cancel the order online. Entire orders may be canceled only if they meet the following criteria: 1. The order was not paid for completely or partially with a gift card, 2. All items in the order are being picked up at the same store, 3. The order may not be partially picked up, and 4. All items were purchased as Buy Online, Pick Up in Store items. You may contact Online Customer Support via LiveChat or by calling 1-800-430-3376 to cancel entire orders at any time including: individual items of an order, items in the order purchased as Buy Online Ship to Store and orders paid for partially or completely with gift cards. 
 
To cancel your order and/or in store pickup, contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order.

Buy Online Deliver from Store

To cancel a Buy Online Deliver from Store order and/or the delivery from store, please contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-800-430-3376 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order.

Appliances

To cancel an appliance order, visit My Account or Track Order to see your order details and click on the Cancel Appliance button to cancel the order online. The entire order may be canceled up to 72 hours prior to the scheduled delivery day. You also may contact Online Customer Support via LiveChat or by calling 1-877-946-9843 to cancel entire orders, individual items and associated parts. 
 
To cancel your order, contact Online Customer Support by LiveChat 24 hours a day, 7 days per week, or at 1-877-946-9843 Monday - Sunday, 6a.m. - 2a.m. ET. Please have your original payment information available when calling to cancel your order.

Our Price Match Guarantee includes the price of the item(s) plus shipping cost. Price Match items must be available from competitor to ship to customer’s location. We will only honor requests submitted directly from the person who made the purchase.

If you find a current lower price on an identical, in-stock item from any other retailer, we will match the price. Just bring the ad, printout or photo with you to the register for validation. (This may involve the associate contacting the competitor).

• Seasonal, discontinued, obsolete, clearance, distressed or going-out-of-business sale merchandise
• Custom or special order products - meaning customized or configured products ( e.g., custom ordered blinds or carpet) from a competitor
• Volume or wholesale discount pricing offered by competitors
• Items sold via a third-party or discount site - meaning any products that are not sold directly by a competing retailer
• Open-box merchandise as well as reconditioned, refurbished or previously discounted products
• Competitor pricing for professional services, including labor and installation costs
• Sales tax is excluded
• Rebates, free offers, or specific one-time-only promotions, including seasonal promotions (such as Spring Black Friday, Black Friday and various holiday promotions), special events and/or bundle offers.
• Advertised pricing from a competitor based on typographical error or misprint
• Pricing from membership-based retail wholesalers 
• Competitor bid and auctions site pricing
• Price matching on financed offers or credit terms