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Call Washington Metro
Monday-Friday: 7am – 8pm (effective 8/29)
Saturday and Sunday 8am – 8pm (effective 8/27)
Additional phone numbers
7 am - 8 pm, Monday - Friday
Except Thanksgiving, Christmas, and New Year's Day
E-mail Washington Metro
Unfortunately, we were not able to find an email address for Washington Metro. However, we did find a contact form which can be used to get in touch with Washington Metro.
Write to Washington Metro
We could not find an official correspondence address.
However, below is the Washington Metro headquarters address you could use to write to Washington Metro.- Washington Metro
- 300 7th Street
- Washington
- WA
- US
- 20024
Tip When should i write a letter to get in touch with Washington Metro?
For complex issues that require additional (physical) documentation, sending a letter to Washington Metro is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.
To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.
Washington Metro contact form
Tip When should i use a contact form get in touch with Washington Metro?
A contact form is a convenient way to communicate with Washington Metro and get the information you need. It allows you to easily and quickly send a message to Washington Metro and receive a response.
Depending on the volume of inquiries Washington Metro receives, it may take some time for them to respond. If you need an immediate reaction call Washington Metro.
Lost & found Washington Metro.
Washington Metro News
Stay Up-to-Date with Your Commute.
Never miss a beat with your daily commute with Washington Metro. Stay informed on the latest route changes and service updates. Stay ahead of the game and make your daily travels a breeze.
Washington Metro alerts
Washington Metro transit schedules
Why use a transit schedule?
- Transit schedules allow you to plan your commutes in advance and arrive at your destination on time.
- If you know when your bus, train or metro will arrive, you can avoid waiting in the cold or rain.
- With transit schedules, you can coordinate your trips with other activities and make the most of your time.
Washington Metro transit maps
Washington Metro Messaging options
Tip When should i message to get in touch with Washington Metro?
Messaging apps can be an easy and effective way to get in contact with Washington Metro. It allows you to communicate with Washington Metro in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.
For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.
Washington Metro on Social Media
Tip Protect your privacy when using social media to contact Washington Metro!
If you have a sensitive or a confidential issue to discuss with Washington Metro (or any other company/authority), it may be better to contact Washington Metro through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.
Be sure to not to mention private details such as:
- Your address
- Your phone number
- Your credit card or bank account number
- Your password(s)
Washington Metro FAQ
Cost to Ride
Fares for Metro vary based on the service, ride length, day, and time you ride. Trip Planner is the best way to calculate your fare.
|
|
Cost to Ride |
|
AM Peak Fare (5:00 a.m. - 9:30 a.m.) |
$2.25 - $6.00 |
|
Off-Peak Fare (9:30 a.m. - 3:00 p.m. & 7:00 p.m. - 9:30 p.m.) |
$2.00 - $3.85 |
|
Late Night Flat Fare (After 9:30 p.m.) |
$2.00 |
|
Late Night Flat Fare Senior/Disabled Flat Fare (After 9:30 p.m.) |
$1.00 |
|
|
Cost to Ride |
|
Metrorail One-Way Fare (All Day) |
$2.00 |
|
Senior/Disabled Flat Fare (All Day) |
$1.00 |
|
|
Cost to Ride |
|
Regular Routes |
$2.00 |
|
Express Routes |
$4.25 |
|
Reduced Fare - Regular |
$1.00 |
|
Reduced Fare - Express |
$2.10 |
|
Metrorail & Metrobus |
Cost to Ride |
|
1-Day Unlimited Pass |
$13.00 |
|
3-Day Unlimited Pass |
$28.00 |
|
7-Day Unlimited Pass |
$58.00 |
|
7-Day Short-Trip Pass |
$38.00 |
|
Monthly Unlimited Pass |
$64.00 - $192.00 |
|
Regional Bus Pass |
|
|
7-Day Pass |
$12.00 |
|
7-Day Pass Senior/Disabled Bus Pass |
$6.00 |
How to Purchase
SmarTrip® and fares can be purchased at the following:
- Mobile: SmarTrip app + SmarTrip in Apple Wallet and Google Pay - Learn more
- Online: Purchase new cards in the SmarTrip store or add fare to your registered card by logging in to your account
- Rail Stations: Fare Vending Machines located in Metrorail stations
- Retail Outlets: Commuter stores and retail outlets
Pay per Ride
Metrorail
- Fares vary by time of day and day of the week the trip is taken (categorized as peak and off-peak times) and the distance traveled between the origin and destination stations
- Use Metro's Trip Planner to calculate fares
- Reduced Fares are available for qualifying seniors and people with disabilities
Metrobus
- Make cashless payments using SmarTrip Mobile or plastic SmarTrip Cards
- Cash payments are accepted on most routes but must be made with exact change - bus operators do not carry cash
- Reduced Fares are available for qualifying seniors and people with disabilities
Transfers
- Metrobus to Metrobus: Free, unlimited transfers within a 2-hour period
- Metrobus to Metrorail/Metrorail to Metrobus: Free transfers ($2 discount) within a 2-hour period. $2 discount does not cover the cost of transferring to/from express routes. SmarTrip card required.
- Farragut Crossing: Free transfer between the Red line and Orange, Silver and Blue lines by exiting and entering through Farragut West and Farragut North
Pass product usage is not eligible for a transfer credit.
Children
- Up to two children (age 4 and younger) can ride free with each fare-paying adult
- Children age 5 and older pay regular fare
- Metrorail and Metrobus trips are free for DC students who attend public, private, charter, or parochial schools through the DC Kids Ride Free program
Regional Transit Partners
- View regional transit partner websites for fares in your local area
Passes
- Pay less per trip with an unlimited pass
- Passes are available for Metrorail and Metrobus
- Metro offers a range of daily, weekly, and monthly unlimited passes to fit your needs - Learn more
How frequently are fares increased and why?
Revenue from passenger fares and other sources covers 55 percent of transit operating costs. The remainder comes from state and local governments and advertising. Metro has always sought to manage resources efficiently and to avoid fare increases. However, periodic fare increases are needed to offset higher costs for inflation in fuel, electricity, and health insurance. The last time fares were increased was in July 2014.
Before I begin my trip, how can I find out if certain elevators or escalators are operating?
From time to time, customers will come across elevators or escalators that are not in operation. Most of those elevators or escalators are undergoing rehabilitation because they are nearing the end of their projected useful life. Others are being tested, checked or repaired. To find out if certain elevators or escalators are in service, check Elevator & Escalator Service Status on Your Station's Page or call 202-962-1212.
Can I eat or smoke on Metrorail or a Metrobus?
It is unlawful to eat, drink or smoke in the Metro system because of the labor and cost associated with maintaining the cleanliness of the transportation system as well as for safety reasons. Customers can be cited by Metro Transit Police for violating the no eating, no drinking, and no smoking rules.
What should I do if my farecard doesn't work?
See the station manager located in the kiosk. If the station manager can't correct the problem immediately, you'll be given a fare adjustment envelope to complete so that we can replace your farecard by mail.
Can I bring my bicycle on Metrorail?
Bicycles are welcome on Metrorail during all hours; however, we encourage bicyclists to be considerate of other customers and adhere to these rules when traveling with a bicycle.
Bikes are not allowed on crowded railcars. Use good judgment and only board cars that can comfortably accommodate you and your bicycle. The middle cars are usually the most crowded, so consider boarding the first or last car of the train.
Washington Metro Apps
SmarTrip
Download the SmarTrip® app to pay for Metro and other public transit in the Washington, DC area. Whether you're a new rider or a regular commuter, having SmarTrip® on your Android phone is the safer, more convenient way to pay.
With SmarTrip® on Android you can:
- Add a new SmarTrip® card to Google Pay for a tap-and-go experience on Metro. (If you already have a SmarTrip® card, you can move it to Google Pay in seconds without adding a new card.)
- Pay for any rail or bus trip using your Android phone. Anywhere SmarTrip® is accepted!
- Check your balance, add money, or set up Auto Reload. You'll never have to use a fare vending machine again!
- Manage your account, check SmartBenefits, or register a card.
- Buy money-saving unlimited transit passes anywhere, any time.
- Pay for parking at any Metro-operated facility.
Grab your phone, then wake, tap and go!
With SmarTrip® in Google Pay, your Android phone is your new way to pay, anywhere SmarTrip® is accepted in and around DC!
Give Feedback to Washington Metro
- It allows Washington Metro to improve their products or services. Washington Metro rely on customer feedback to make improvements.
- It helps Washington Metro to understand their customers better. Feedback can provide valuable insights into your needs and preferences.
- It can help you to build a relationship with Washington Metro. Companies appreciate customers who take the time to provide feedback, and may be more likely to respond positively.
- It can also help to identify and solve problems. Feedback can help Washington Metro to identify issues with their products or services, and take steps to fix them.
About Washington Metro
The Washington Metro, often abbreviated as the Metro and formally the Metrorail, is a rapid transit system serving the Washington metropolitan area of... Read more on Wikipedia.
Business address Washington Metro
Washington
WA
US
20024