FedEx Contact Information

Call FedEx

FedEx Customer Service (800) 463-3339 or 800-GoFedEx

The FedEx customer service can be called during regular office hours.

Additional phone numbers

Office hours

E-mail FedEx

Unfortunately, we were unable to locate an email address for FedEx customer support. Please consider using one of the other contact options provided on this page to get in touch with the FedEx.

Write to FedEx

FedEx
942 S Shady Grove Rd
Memphis
TN
US
38120

Tip When should i write a letter to get in touch with FedEx?

For complex issues that require additional (physical) documentation, sending a letter to FedEx is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.

To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.

FedEx service points

Find a FedEx service point near you.

Find a FedEx service point.

FedEx Track and Trace

FedEx Track & Trace is a web- or app-based shipment tracking system offered by FedEx. Track & Trace allows customers to monitor the progress of their shipments, including packages, parcels, documents, and freight, in real-time from pickup to delivery. To be able to use Track & Trace customers need a tracking number.

Track & trace your FedEx package.

FedEx Messaging options

Messenger

Chatbot

Tip When should i message to get in touch with FedEx?

Messaging apps can be an easy and effective way to get in contact with FedEx. It allows you to communicate with FedEx in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.

For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.

FedEx on Social Media

Twitter

Facebook

Instagram

YouTube

Tip Protect your privacy when using social media to contact FedEx!

If you have a sensitive or a confidential issue to discuss with FedEx (or any other company/authority), it may be better to contact FedEx through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.

Be sure to not to mention private details such as:

Your address
Your phone number
Your credit card or bank account number
Your password(s)

FedEx FAQ

When will my package arrive?

There are several ways to check the status of your shipment:

Use your tracking, door tag, or FedEx Office order number to track your package. If you don’t have one of those numbers, you can use a reference number related to your package or freight shipment, or any purchase order number.

When you track your package, you’ll see your estimated delivery time with a 4-hour window. If you don’t see an estimated delivery time window, that information may not be available for that particular package.

Track up to 30 packages by sending an email to track@fedex.com.
Leave the subject line blank.
Type your job order or tracking number(s) in the body of the email. You can put them all on one line, separated by commas, or list them separately, one shipment per line.

Learn more about how to track by email.

Call 1.800.GoFedEx 1.800.463.3339 and say “track my package,” then follow the prompts.
Text “follow” plus your door tag number to 48773.

How can I report a missing FedEx Express® package?

When I track my FedEx Express® package, it shows it was delivered, but my recipient can’t find it. How do I dispute a delivery or report it missing?

If your package’s tracking status says it was delivered, but your recipient can’t find it, log in to your FedEx account, go to our tracking page, and follow these steps:

Enter your tracking number or reference number.

Select Manage Delivery, then Report Missing Package.

Confirm that your recipient has checked everywhere the package might have been left by our driver and click Yes.

Enter your contact information, including your name, phone number, and email address (optional).

Tell us your preferred method of contact—text or email—and confirm that it’s okay for us to contact you.

Click Submit, and you’ll receive a case number assigned to your report.

Click Done. We’ll contact you as soon as possible to help locate your missing package.

How do I create a FedEx account?

You can monitor and take more control of your
shipments with our easy-to-use online tools and resources.
Learn more about FedEx Delivery Manager^®. And if you’re a
business owner or high-volume shipper, check out the many
benefits of a customized tracking dashboard.

How can I schedule a delivery time for my package?

With FedEx Delivery Manager^®, you can customize your delivery preferences, manage delivery times and locations, and get notifications and alerts for your shipment’s status throughout the delivery process, all from your smartphone or desktop computer. Signup for FedEx Delivery Manager is free, but there is a fee for scheduling a delivery time.

How can I report a missing FedEx Express® package? When I track my FedEx Express® package, it shows it was delivered, but my recipient can’t find it. How do I dispute a delivery or report it missing?

If your package’s tracking status says it was delivered, but your recipient can’t find it, log in to your FedEx account, go to our tracking page, and follow these steps:

Enter your tracking number or reference number.

Select Manage Delivery, then Report Missing Package.

Confirm that your recipient has checked everywhere the package might have been left by our driver and click Yes.

Enter your contact information, including your name, phone number, and email address (optional).

Tell us your preferred method of contact—text or email—and confirm that it’s okay for us to contact you.

Click Submit, and you’ll receive a case number assigned to your report.

Click Done. We’ll contact you as soon as possible to help locate your missing package.

How do I know what time the package I shipped will be delivered?

To get an estimated delivery time, you can use your tracking number, door tag number, or FedEx Office order number to track your package. If you don’t have one of those numbers, you can use any reference number related to your package, or any purchase order number.

After you enter your number in the tracking tool, you’ll see your estimated delivery time with a 4-hour window. If you don’t see an estimated delivery time window, that information may not be available for that particular package.

You can also use your customized tracking dashboard to get delivery details. It’s especially helpful when you need to track multiple packages at the same time.

For more answers, visit the FedEx help page.

FedEx Apps

FedEx Mobile

App description:

Create a domestic and international shipping label, track shipment status and manage your packages wherever you are with the FedEx Mobile app. Use the app to get quick rates, find a pickup or drop off location, scan bar codes, and view rewards. Enroll in FedEx Delivery Manager® to customize when and where you’d like to receive your packages.

Available in all regions
• Track the status of all incoming or outgoing packages
• Create a mobile shipment label and request a pickup**
• Enable push notifications to get updates on your shipments and a sound notification on delivered shipments*
• Scan a barcode for easy tracking*
• Find a FedEx location near you*
• View or cancel a scheduled pickup
• Create a new pickup
• Get shipment cost estimates and delivery times
• Access your shipper address book
• Log in with finger or facial recognition
• Search your list of shipments by tracking number, references, vendors and more

Available in some regions

• Enroll in FedEx Delivery Manager to:
o Hold a package at a preferred FedEx location
o Leave delivery instructions for the courier
o Sign for a package requiring your signature
o Request a vacation hold
• Reroute your package to a FedEx location to pick up at your convenience
• Ship directly to a FedEx-designated location
• Scan your door tag to get information and options regarding your missed shipment
• Access a chat assistant for FedEx Mobile app and services questions
• Create a login for more convenient tracking
• View rewards

Thank you for using the FedEx Mobile app! Have feedback? Email us at mobile@fedex.com.

FedEx Delivery Manager is only available for residential deliveries within the U.S. You must be signed in to the FedEx Mobile app and registered for FedEx Delivery Manager to use selected features.

*Maximize your FedEx experience by allowing the following permissions: Location to find a convenient FedEx location, Camera to scan a shipping label and track a package, and Push Notifications to receive notifications on a package. Also, get Sound Notifications for delivered packages by turning on sound in your settings.
**Shipping administration rules apply.

Give Feedback to FedEx

Why give feedback?

It allows FedEx to improve their products or services. FedEx rely on customer feedback to make improvements.
It helps FedEx to understand their customers better. Feedback can provide valuable insights into your needs and preferences.
It can help you to build a relationship with FedEx. Companies appreciate customers who take the time to provide feedback, and may be more likely to respond positively.
It can also help to identify and solve problems. Feedback can help FedEx to identify issues with their products or services, and take steps to fix them.

Give feedback to FedEx

About FedEx

investors.fedex.com. Archived from the original on December 22, 2021. Retrieved April 6, 2022. "FedEx – FedEx – Annual Reports". investors.fedex.com. Archived... Read more on Wikipedia.

Business address FedEx

3885 Airways Blvd.
Module J · 2nd floor
Memphis
TN
US
38116

Website FedEx

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Visit FedEx website