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DHL Express Contact Information
Call DHL Express
Monday-Friday, 5:00 am – 7:00 pm MST ; Saturday, Closed ; Sunday, Closed
Additional phone numbers
E-mail DHL Express
Unfortunately, we were not able to find an email address for DHL Express. However, we did find a contact form which can be used to get in touch with DHL Express.
Write to DHL Express
We could not find an official correspondence address.
However, below is the DHL Express headquarters address you could use to write to DHL Express.- DHL Express
- 1210 South Pine Island Road 4th Floor
- Plantation
- FL
- US
- 33324
Tip When should i write a letter to get in touch with DHL Express?
For complex issues that require additional (physical) documentation, sending a letter to DHL Express is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.
To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.
DHL Express contact form
Tip When should i use a contact form get in touch with DHL Express?
A contact form is a convenient way to communicate with DHL Express and get the information you need. It allows you to easily and quickly send a message to DHL Express and receive a response.
Depending on the volume of inquiries DHL Express receives, it may take some time for them to respond. If you need an immediate reaction call DHL Express.
DHL Express service points
DHL Express Track and Trace
DHL Express Messaging options
Tip When should i message to get in touch with DHL Express?
Messaging apps can be an easy and effective way to get in contact with DHL Express. It allows you to communicate with DHL Express in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.
For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.
DHL Express on Social Media
Tip Protect your privacy when using social media to contact DHL Express!
If you have a sensitive or a confidential issue to discuss with DHL Express (or any other company/authority), it may be better to contact DHL Express through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.
Be sure to not to mention private details such as:
- Your address
- Your phone number
- Your credit card or bank account number
- Your password(s)
DHL Express FAQ
Can I estimate the size and weight of a parcel?
Accuracy is important, so if you have to estimate, try to be as accurate as possible.
- DHL reweighs and measures all parcels once they arrive at our service centers.
- If your estimated weight and dimensions are inaccurate, it may result in additional charges.
Can I use my own packaging when shipping with DHL?
Yes. Packing your parcels with proper materials and care helps ensure shipments arrive safely and intact.
Can I change or cancel a pickup I scheduled online?
No. Please contact Customer Service at 1-800-CALL-DHL
What should I do if the courier can’t take a parcel and I was already charged for the shipment?
This doesn't happen often, but if a courier arrived but could not take the parcel, it could be because it contains a prohibited item or didn’t have the necessary paperwork ready.
We’ll help you arrange a new pickup or refund.
Please contact customer service
When I track my international DHL Express shipments, why do I sometimes get information for a shipment that is not going to the intended destination?
DHL periodically recycles shipment waybill numbers for operational reasons. Occasionally this results in information being in our systems at the same time for two shipments travelling under the same waybill number. DHL is working hard to eliminate these occurrences however, in the meantime, please be assured that while this information may be confusing, your physical shipment will be heading to its correct destination and be receiving the same careful attention as every other shipment in our network.
I have tracked a shipment and been told to contact DHL. Why is this?
This usually occurs if the information we have is insufficient to track the shipment for you. The address may be incorrect and we require clarification or some additional information may be required. The matter can be resolved very quickly by contacting Customer Service.
What options do I have to pay my DHL invoice?
We offer four convenient payment options for transport charges.
Online via DHL MyBill
Login Now
ACH/Wire
Use our Bank of America ABA Routing and Account: 121000358 / 1233386558; and please submit payment remit information to DHLACH.remit@dhl.com.
By Phone
1-800-722-0081 and select option #2
By Mail
DHL Express (U.S.A.), Inc.
16592 Collections Center Drive
Chicago, IL 60693
To process your payment, note on the check:
The remittance that can be found on the invoice
Or, your DHL Express account number and invoice number
Why is DHL changing my standard shipping rates?
To ensure that we continue to provide you with the industry’s highest-quality international services, DHL Express adjusts its prices annually – taking into consideration inflation and currency dynamics such as administrative costs related to regulatory and security measures. This helps us to continue providing best-in-class air express services to and from the more than 220 countries and territories that we serve. The adjustment also enables us to continually invest in our infrastructure and technology to ensure resilient, sustainable, and world-class customer solutions.
DHL Express Apps
DHL Express Mobile
Give Feedback to DHL Express
Allthough we could not find an online feedback form for DHL Express, there are always other options to give feedback. Here are some other options you could use to give feedback to DHL Express
- Call: DHL Express has a phone number you can call and talk directly to a representative of DHL Express.
- Contactform: DHL Express has a contact form where you can send feedback to.
- Social media: DHL Express have social media accounts that you can use to send feedback or a message.
- Messaging: DHL Express has customer service messaging options, where you can communicate with a representative and provide feedback.
About DHL Express
German logistics firm DHL Group, its express mail service DHL Express is one of the market leaders for parcel services in Europe. DHL Express is Germany's... Read more on Wikipedia.
Business address DHL Express
Plantation
FL
US
33324