eBay Contact Information

If your seller is sending your item using a tracked delivery service, you can follow your item’s progress all the way to your shipping address.

Here’s how to track your order as a guest:

1. Find your eBay guest order confirmation email. The subject line starts with “Order Confirmed”.
2. Select View order details.
3. Select Show shipping details.

You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location.

If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number.

If you need to return the item you bought, you can open a return request through the order confirmation email you received.

To start a return:

1. Find the email with the subject line starting “Order Confirmed”.
2. Select View order details.
3. Choose Return item.
4. Select your reason for returning the item.
5. Select Next.
6. If you like, you can add a message for the seller and add up to 10 photos.
7. Select Confirm return.

You can find more information about returning an item in our article on getting help with an item you bought as a guest.

You can still register as an eBay member after you’ve bought an item as a guest. Your guest purchases will still be managed separately, but you’ll find all your future purchases in My eBay.

To create an account, select View order details in your guest order confirmation email and then select Register at the top of the page.

Once you've created an eBay account, you'll get all the benefits of being a member. You can:

• access full order details
• bid on auction-style listings
• leave feedback
• send messages to other eBay members
• use My eBay to manage and track orders
• access eBay community resources, such as discussion boards

Learn more about eBay accounts.

Your item may still be in transit. Find the item in your Purchases to see the expected delivery date, the address it's being shipped to, and the latest tracking updates.

Check delivery information

You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived.

The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.

Report an item you didn't receive

If you have a Facebook account, you can use it to create an eBay account. Here's how:

1. On the Registration page - opens in new window or tab, select Continue with Facebook.
2. Sign in to your Facebook account.
3. Allow eBay to access your public profile and email address.
4. Confirm the email address you want to use for your eBay account.
5. Select Create account.
6. In the next step, enter your contact address and telephone number.

We'll use this information to create an account for you and send you an email to confirm account details. If an eBay account already exists with the email address you use for your Facebook account, you'll be prompted to enter your eBay password to link your accounts.

If you have a Google account, you can use it to create an eBay account. Here's how:

1. On the Registration page - opens in new window or tab, select Continue with Google.
2. Sign in to your Google account.
3. Allow eBay to access your public profile and email address.
4. Confirm the email address you want to use for your eBay account.
5. Select Create account.
6. In the next step, enter your contact address and telephone number.

We'll use this information to create an account for you and send you an email to confirm account details. If an eBay account already exists with the email address you use for your Google account, you'll be prompted to enter your eBay password to link your accounts.

You can also use your Apple ID to create your eBay account. Here's how:

1. On the Registration page - opens in new window or tab, select Continue with Apple.
2. Enter your Apple ID and then select the arrow.
3. Enter the password for your Apple account and then select the arrow.
4. Select Allow in the pop-up.
5. Enter the 6-digit Apple Verification code sent to your Apple device.
6. Select Trust this browser.
7. Select Continue.
8. In the next step, enter your contact address and telephone number.

If an eBay account already exists with the email address you use for your Apple ID, you'll be prompted to enter your eBay password to link your accounts. You'll be given two options, Share my email or Hide my email. Choosing Share my email signs you in to your existing account and makes sign in, account recovery and account verification processes seamless. If you choose Hide my email, you'll have to create a new account using a private relay email address. You will need to provide a userID and password to create the new account.

Use the following steps if you ever need to find your private relay email used for eBay:

1. On your iOs device, go to Settings > Apple ID > Password & Security. 
2. Select Apps using Apple ID.
3. Select eBay.
4. Under HIDE MY EMAIL > This App received, you'll see your private relay email, ending in @privaterelay.appleid.com.

If you're thinking about selling on eBay, you can choose to register as an individual or a business seller.

If you're a Registered Business seller (Sole proprietor/Single member LLC, Corporation/Multi member LLC, Partnership), select Create a business account on eBay the registration page. We'll ask for some additional details, like your business name, type, and address, as well as any beneficial owners, officers, directors or account managers.

If you're a US based seller with inventory outside the US, you may have additional tax obligations. You can find more information about these possible obligations in the Seller Center - opens in new window or tab.

Make sure that your bank account type matches your eBay account type. For example, if you have a business bank account, make sure you register as a business seller. If you have a personal account, you can change it to a business account from account settings - opens in new window or tab.