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Call Amazon

Amazon Customer Service 888-280-4331 (Toll-free)

Amazon Officers and directors

Jeffrey P. Bezos
Executive Chair

Andy Jassy
President and Chief Executive Officer

Brian T. Olsavsky
Senior Vice President and Chief Financial Officer

More Amazon Officers and directors...

E-mail Amazon

Send an e-mail to Amazon: cs-reply@amazon.com

Tip When should i use e-mail to get in touch with Amazon?

Email is a good option for communicating with Amazon when you need a written record of your message or when additional (digital) documents need to be added, but if you need an immediate response it is better to call or message them. In general it takes longer to get get a response using e-mail.

E-mail Amazon

Write to Amazon

Amazon
410 Terry Ave N
Seattle
WA
US
98109

Tip When should i write a letter to get in touch with Amazon?

For complex issues that require additional (physical) documentation, sending a letter to Amazon is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.

To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.

Amazon contact form

Tip When should i use a contact form get in touch with Amazon?

A contact form is a convenient way to communicate with Amazon and get the information you need. It allows you to easily and quickly send a message to Amazon and receive a response.

Depending on the volume of inquiries Amazon receives, it may take some time for them to respond. If you need an immediate reaction call Amazon.

Use contact form

Amazon Messaging options

Messenger

Tip When should i message to get in touch with Amazon?

Messaging apps can be an easy and effective way to get in contact with Amazon. It allows you to communicate with Amazon in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.

For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.

Amazon on Social Media

Twitter

Facebook

Instagram

YouTube

Tip Protect your privacy when using social media to contact Amazon!

If you have a sensitive or a confidential issue to discuss with Amazon (or any other company/authority), it may be better to contact Amazon through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.

Be sure to not to mention private details such as:

Your address
Your phone number
Your credit card or bank account number
Your password(s)

Amazon FAQ

Check the Status of Your Refund

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Want to track a package? Find tracking information, your tracking ID and order details from Your Orders.

Go to Your Orders.

Go to the order you want to track.
Select Track Package next to your order.
Select See all updates to view delivery updates.

Depending on the shipping method you chose, it's possible that the tracking information might not be visible immediately.

Items sent by third-party sellers from the Amazon Marketplace can in some cases also be tracked. It's possible if the seller has shared this information with Amazon and you have chosen a traceable shipping method.

Note: Some packages, such as standard international deliveries, aren't trackable. Other reasons why tracking information might not be available are listed on Missing Tracking Information.

If the estimated delivery date for your package has passed and your tracking information hasn't changed, allow an additional day or two for the package to be delivered. Read more about our recommended actions on Late Deliveries.

If your package shows as delivered but you haven't yet received it, go to Find a Missing Package that Shows as Delivered to find out which steps you can take.

Note: If you want to contact the carrier delivering your package, use the contact details on Carrier Contact Information.

Unable to use Gift Card

Amazon.com Gift Cards can be used on a large number of products, however there are some restrictions.

Amazon.com Gift Cards can't be used to purchase other gift cards or applied to any order containing another gift card. You'll need to provide a credit card, debit card, or other valid payment method to pay for the order if you have gift cards in your Shopping Cart. Amazon.com Gift Cards can't be transferred to another account once the claim code has been redeemed. Amazon.com Gift Cards aren't returnable or refundable, except as required by law.

For more information, go to the help page: About Amazon.com Gift Card Restrictions.

Suspicious e-mail received from Amazon

Do not open attachments or click on links from suspicious looking emails. If you have already done so, take these system protection steps.

Amazon takes phishing and spoofing attempts on our customers very seriously. Immediately forward and report suspicious emails or phone calls to our Customer Protection Review team. You can also learn about phishing and spoofing from our help articles.

How to Track Your Package.

You can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information.

Go to Your Orders.
Go to the order you want to track.
Select Track Package next to your order.
Select See all updates to view delivery updates.

Depending on the shipping method you chose, it's possible that the tracking information might not be visible immediately.

Note: Some packages, such as standard international deliveries, aren't trackable. Other reasons why tracking information might not be available are listed on Missing Tracking Information.

If your package shows as delivered but you haven't yet received it, go to Find a Missing Package that Shows as Delivered to find out which steps you can take.

Note: If you want to contact the carrier delivering your package, use the contact details on Carrier Contact Information.

Find a Missing Package That Shows as Delivered.

If tracking shows as delivered in Your Orders but you cannot locate your item(s); Try your safe place location, check with neighbors if safe to do so or contact the carrier (some carriers deliver until 10pm).

If your tracking information shows that your package was delivered, but you can't find it:

Verify the shipping address in Your Orders.
Look for a notice of attempted delivery.
Look around the delivery location for your package.
See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
If you haven't received your package, contact us within 30 days of expected delivery. We'll do everything we can to help.

Note: If it is an order sold and shipped by a third-party seller, contact the seller directly for assistance. For more information, see the Contact a Third-Party Seller page.

Find a Missing Item from Your Package.

If you received your package and an item is missing, do the following:

Go to Your Orders to see if your missing item is in another shipment.
Next to the image of your item, select Track Package to find the delivery date for this shipment.
If you still can't locate your item, contact us.

Note:

If your item is missing a part, contact the product's manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product. If you can't find contact information, or if they can't help, you can return the item. To do so, go to Your Orders and select Return or Replace Items.
Tracking information shows that the shipment was delivered, but you can't find it? Go to Find a Missing Package That Shows As Delivered for more information.

For more answers, visit the Amazon help page.

Amazon Apps

Amazon Shopping

App description:

Product Features
Amazon Shopping offers app-only benefits to help make shopping on Amazon faster and easier than shopping on your desktop.

Never miss a delivery
Get real-time tracking and delivery notifications so you know where your package is and when it arrives.

Know exactly what you’re purchasing
Full 360° product view lets you see items from every angle. “View in you room” makes sure it fits by using your phone’s camera and VR so you can see it in your space.

We’ll notify you when items go on sale
Just tap the heart icon to save items to Your Lists and we’ll alert you of price drops so you don’t miss a deal.

Never forget your password
Save time by staying securely signed in. If you prefer to sign out, use facial or fingerprint identification to sign back in.

Connect with us when it works best for you
Live chat support is open 24 hours, 7 days a week. Once you’ve started a chat, it stays that way for 24 hours so you don’t have to start your support session from the beginning.

We’ll find that item for you
Not sure of an item’s brand or where to but it? Just tap the scan icon in the search bar, take a picture of the item or its barcode, and we’ll find it for you.

Product Description
Browse, search, view product details, read reviews, and purchase millions of products. We deliver to 100+ countries in as quickly as 3-5 days. Whether you’re buying gifts, reading reviews, tracking orders, scanning products, or just shopping, Amazon Shopping app offers more benefits than shopping on Amazon via your desktop.

Important Note Regarding Permissions
Please note that the Amazon Shopping app requires access to the following services to operate properly:
* Contacts: Allows you to send Amazon gift cards to your contacts or invitation to install the Amazon app.
* Camera: Allows the Amazon app to access your camera on the device. You can use your camera to find products by scanning the cover or its barcode, to add gift cards and credit cards, or to add pictures in the product reviews.
* Flashlight: Allows the Amazon app to turn on the flashlight. You can use the flashlight to find products with the camera feature even in low-light or dark conditions.
* Microphone: Allows the Amazon app to access your microphone to use your voice to search and interact with your Assistant.
* Location: Allows the Amazon app to access your location to help you discover local offers and select addresses fast.
* Account: Allows you to share products on Amazon with your friends and families through Facebook or other social networks.
* Phone: Allows the Amazon app to pre-populate the Amazon Customer Service number on your phone’s keypad.
* Storage: Allows the Amazon app to store your preferences so that some features can load and run faster on the device.
* Wi-Fi: This permissions is used when setting up either a Dash Button or Dash Wand using the Amazon Shopping app.

The Amazon App for Tablets is available on Google Play. Search for "Amazon Tablet" to install the app and begin shopping.

For customers located within the European Union, United Kingdom, Brazil, or Turkey: By using this app, you agree to Amazon’s Conditions of Use applicable for your country. Please also see the applicable Privacy Notice, Cookies Notice and Interest-Based Ads Notice for your country. Links to these terms and notices can be found in the footer of your local Amazon homepage.

For all other customers: By using this app, you agree to the applicable Amazon Conditions of Use (e.g. www.amazon.com/conditionsofuse) and Privacy Notice (e.g. www.amazon.com/privacy) for your country. Links to these terms and notices can be found in the footer of your local Amazon homepage.

Give Feedback to Amazon

Allthough we could not find an online feedback form for Amazon, there are always other options to give feedback. Here are some other options you could use to give feedback to Amazon

Call: Amazon has a phone number you can call and talk directly to a representative of Amazon.
E-mail: Amazon has an e-mail address where you can send feedback to.
Contactform: Amazon has a contact form where you can send feedback to.
Social media: Amazon have social media accounts that you can use to send feedback or a message.
Messaging: Amazon has customer service messaging options, where you can communicate with a representative and provide feedback.

About Amazon

Amazon.com, Inc., doing business as Amazon (/ˈæməzɒn/, AM-ə-zon; UK also /ˈæməzən/, AM-ə-zən), is an American multinational technology company engaged... Read more on Wikipedia.

Business address Amazon

440 Terry Ave N
Seattle
WA
US
98109

Website Amazon

Screenshot not available

Visit Amazon website

Amazon.com Contact Information

Call Amazon

Amazon Officers and directors

Jeffrey P. Bezos Executive Chair

About Jeffrey P. Bezos

Andy Jassy President and Chief Executive Officer

About Andy Jassy

Brian T. Olsavsky Senior Vice President and Chief Financial Officer

About Brian T. Olsavsky

E-mail Amazon

Tip When should i use e-mail to get in touch with Amazon?

Write to Amazon

Tip When should i write a letter to get in touch with Amazon?

Amazon contact form

Tip When should i use a contact form get in touch with Amazon?

Amazon Messaging options

Tip When should i message to get in touch with Amazon?

Amazon on Social Media

Tip Protect your privacy when using social media to contact Amazon!

Be sure to not to mention private details such as:

Amazon FAQ

Check the Status of Your Refund

Unable to use Gift Card

Suspicious e-mail received from Amazon

How to Track Your Package.

Find a Missing Package That Shows as Delivered.

Find a Missing Item from Your Package.

Amazon Apps

Amazon Shopping

Give Feedback to Amazon

About Amazon

Business address Amazon

Website Amazon

Let us know what you think about Amazon customer support.

Jeffrey P. Bezos
Executive Chair

Andy Jassy
President and Chief Executive Officer

Brian T. Olsavsky
Senior Vice President and Chief Financial Officer