T-Mobile US Contact Information

T-Mobile 's 5G Home Internet uses the same great network T-Mobile smartphones run on. Home Internet customers get service for just $50/month with AutoPay, and no hidden monthly fees, no annual contracts, and no data caps. The T-Mobile High-Speed Internet Gateway (which combines the capabilities of a router and a modem), is delivered directly to their home, and it’s easy to install. Just plug it in, turn it on, and you’re ready to go - streaming, zooming, and playing. During congestion, Home Internet customers may notice speeds lower than other customers due to data prioritization.

T-Mobile 5G Home Internet customers see typical download speeds between 33-182 Mbps, which is great speed for streaming video, surfing the web, working from home and most types of online gaming. Speeds can vary depending on location, signal strength and availability, time of day, and other factors. Our speed projections are based on our analysis of internal and third-party data. See T-Mobile.com/OpenInternet for more information.

1. Log in to the T-Mobile app or T-Mobile.com.
   • In the T-Mobile app select SHOP, and then Add a line.
   • On T-Mobile.com click Add a person or device to my account in the “I want to…" section.
2. Select your device.
3. Select your color, memory variant, and pricing option, and click Add to a new line.
4. Make or review plan selections and click Add a new line.
5. Select Yes, I want to trade in a device if you would like to trade in a device. Otherwise, select No thanks, skip trade-in.
6. Enter the trade-in device information, to find it dial *#06# to get your phone's IMEI, or find it in phone settings, then click Continue.
7. Provide information on the condition of your trade-in, then click Continue.
8. Click Trade in this phone.
9. Select Continue or select No, I’ll take my chances to opt out of insurance.
10. Confirm your order details and pricing, then click Continue to shipping.
11. Select your shipping method and review the address section. Edit the address if necessary, then click Continue to payment.
    • To protect against theft, shipments of high value items may require a signature upon delivery. A signature requirement is added to high value orders to help protect against theft.
12. Enter your payment details and check the Customer Agreement box to confirm consent of the T-Mobile Terms and Conditions, then select Accept & Continue.
13. Sign your EIP Equipment Installment Plan agreement if you are financing your device with T-Mobile.
14. Click Submit order.

Add a line with your own device

1. Log in to the T-Mobile app or T-Mobile.com.
   • In the T-Mobile App select SHOP and then Add a line.
   • On T-Mobile.com click Add a person or device to my account in the “I want to…" section.
2. Select your device type.
3. Select the option to bring your own device.
4. Review plan selections and select Add a new line.
5. Confirm your order details and pricing, then select Continue to shipping.
6. Select your shipping method and review the address section. Edit the address if necessary, then select Continue to payment.
7. Enter your payment details and check the Customer Agreement box to confirm consent of the T-Mobile Terms and Conditions, then select Accept & Continue.
8. Select Submit order.