24 Hour Fitness Contact Information

Your annual renewal payment is due on or before your renewal anniversary date. If payment in full is not received by your due date, your membership will automatically terminate. Once terminated, you will need to purchase a new membership to continue accessing our clubs and services.

Yes. Friends or guests (18 or over, or 12 years old with a parent/guardian) should set up their free 3-day pass at 24HourFitness.com/freepass before they come. If you are a member and have an active Buddy Pass, simply bring them with you to the club. Your buddy will need to arrive at the club with you and show a photo ID at the front desk. A team member will assist them in completing our guest check-in process.

Please check with your club for the latest guidelines on face mask and vaccination requirements prior to your guest's visit.

We follow state and local government requirements and recommendations to keep our clubs safe and open for you. Given the fluid nature of their combined guidance, our in-club protocols continue to evolve – we recommend calling or checking the web page of your local club for the latest guidelines in your area.

The following are some steps 24 Hour Fitness is taking to help ensure a club environment with the health and safety of our team and members in mind:

• We ask that members wipe down any fitness equipment before and after workouts.
• If you have been exposed to or had any symptom of COVID-19 in the past 14 days or if you become ill, please stay home and do not come into the club.
• Take advantage of Touch-Free Club Check-in when you arrive at the club using the free 24GO Fitness App on your mobile phone.
• Signage at the club exterior and throughout the club's interior reminds members and our team members of important safety protocols, such as wearing a face mask, washing hands and wiping down equipment.
• Studio class reservations are required to help keep classes at a safe and comfortable capacity. Members can make reservations through the 24GO Fitness App or by contacting their club.

24 Hour Fitness has three club types: Active, Sport and Super-Sport. Exact amenities offered can vary from location to location. Use our Club Finder or search by amenity to see what is available at locations near you.

Over 100 clubs will be back to 24 hours starting March 7, 2022. Visit 24hourfitness.com/open24 to see those clubs. Most other locations are open from 5 a.m. to 9 p.m. daily, with longer hours available at select locations nationwide. Visit our Gym Finder to explore locations near you. We also recommend that you download the 24GO fitness app and set up Touch-Free Club Check-in before you arrive, so we can check you in quickly and safely.

Members have the following options:

1. Log into your My24 ® Account online
2. Visit your local club
3. Call our automated phone system at 1-800-432-6348

• Call us at 866-308-8179.
• Contact your local club.
• Contact Us online to send an email with your request.
• Click here to log into My24® (once logged in, click on My Account in the upper-right corner to see the full menu of options).

Add-on Memberships:

If you no longer wish to be financially responsible for additional members attached to your memberships please submit a cancellation for each additional member. If you do not submit a request for cancellation for your add-on members their memberships will remain active and you will continue to be billed.

Please see below for additional details on our cancellation policy based on membership type.

Cancellation within 3 - 5 days of initial purchase:

You are entitled to a 3-day (5 days in CA and HI) cooling off period, meaning that if you notify 24 Hour Fitness within 3 days of your initial purchase (5 days in CA and HI), you will receive a full refund. To understand the details of your cooling off period, please review your membership agreement carefully.

Monthly payment memberships:

Where you have a monthly payment membership (that is not for a specified term or commitment period), you may cancel by calling us at 866-308-8179, by providing notice to 24 Hour Fitness in writing or in person at a club or by logging into My24®. Upon your request to cancel, future monthly payments will be stopped, and your last month's prepaid dues will be applied. Please review your specific membership agreement for a complete explanation of cancellation rights.

Commitment Monthly Payment memberships:

During the Commitment Period: Where you have a Commitment Monthly Payment membership, you are not entitled to cancel your membership during the Commitment Period (even though you are making monthly payments). The Commitment Period can be found on the first page of your membership agreement. Specific exceptions may apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment.

After the Commitment Period: You may cancel by calling us at 866-308-8179, by providing notice to 24 Hour Fitness in writing or in person at a club or by logging into My24®. Upon your request to cancel, future monthly payments will be stopped, and your last month's prepaid dues will be applied. Please review your specific membership agreement for a complete explanation of cancellation rights.

Yearly Auto-Renewal, Limited-Term/Paid in Full (non-renewable), and Prepaid (Annual – sold before 2010) memberships:

Upon receipt of your request to cancel your Yearly Auto-Renewal, Limited-Term or Prepaid membership, your club access and membership will end at the end of your current paid term. You are not entitled to receive a refund of fees paid. Specific exceptions may also apply, allowing you to cancel your membership where certain events specified by your membership agreement take place, such as death, disability, relocation (subject to certain conditions) or military deployment. The length of your term or prepaid period can be found on the first page of your membership agreement. Please review your specific membership agreement for a complete explanation of cancellation rights.

To view and download your membership agreement, log into My24 ® and click on My Account in the upper-right corner to see the full menu of options. Click on Agreements to see all agreements attached to your account.