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The City of Houston customer service can be called during regular office hours.
For any inquiries regarding real estate, permits, building codes and/or code enforcement please call 832.394.9494
Mayor Sylvester Turner serves as the Executive Officer of the City. As the City's chief administrator and official representative, the Mayor is responsible for the general management of the City and for seeing that all laws and ordinances are enforced. Administrative duties include the appointments, with Council approval, of department heads and persons serving on advisory boards.
Experienced communicator with an expertise in public affairs, government and community relations.
A trusted spokesperson and strategic messaging expert with a successful record of leveraging relationships with media, community, nonprofit and business stakeholders. Expertise in messaging, social media platforms, planning special events and leading organizations in crisis communications.
Minal is the founding Director of the Mayor’s Office of Human Trafficking and Domestic Violence, Chairs the Houston 2026 Men’s FIFA World Cup Bid Committee’s Human Rights Sub-Committee and was previously Special Advisor to the Mayor on Human Trafficking, the first municipal-level position of its kind in the US. Minal was charged with making a local impact on human trafficking in the 4th largest city from a policy-level perspective and by advancing systems change. She mined the opportunity that existed to address trafficking from a municipal lens, then developed and implemented the city's Anti-Human Trafficking Strategic Plan; dubbed the first comprehensive municipal response to human trafficking by a US city. Minal is passionate about model replication and designed a 2-day immersion program for Mayor's Offices across the US and abroad. This replicated model spans across city departments, addresses natural disasters, and bridges to several impactful community efforts including the rise in domestic violence spurred by COVID-19 closures. As Chair of the Bid Committee’s Human Rights Sub-Committee, she engaged 100+ stakeholders in less than four months across eight areas during the bid process to craft a human rights response based on the pillars of good governance; helping to secure host-city designation. Minal has led more than 20 unique teams ranging in size from 6 to 120 organizations or people across multiple sectors to enhance the public good.
She is a past speaker at the United Nations World Humanitarian Summit and US Conference of Mayors. Minal is a recipient of the prestigious Presidential Award for Extraordinary Efforts to Combat Trafficking in Persons. Her work has been covered on NPR, in the Washington Post, New York Times and Bloomberg Law White Collar Crime Report. She received her JD and MBA from UCONN and a BA from New York University.
Speaking Engagements:
United Nations World Humanitarian Summit, Organization for Security and Cooperation in Europe, U.S. Department of State’s US Speaker Program (missions to Malaysia, India and Canada), U.S. Conference of Mayors, Columbia Law School’s Center for Public Integrity, Rotary International, and Public Interest Law Net
Locations:
Kuala Lumpur, Kuching, Kota Kinabalu, Istanbul, Athens, Hyderabad, Chennai, Kolkata, Montreal, Halifax, New York City, Washington DC, and Singapore
Skills:
Strategic Assessor | Systems Thinker | Cross-Sector Collaborator | Consensus Builder |
Model Creator | Replicator | Communicator | Public Speaker | Image Elevator
Feb. 20, 2018 -- Mayor Sylvester Turner announced today his selection of George T. Buenik, a retired Houston Police Department Executive Assistant Chief and chairman of the 2017 Houston Super Bowl Public Safety Committee, to serve as the director of the Mayor’s Office of Public Safety and Homeland Security.
Send an e-mail to City of Houston: 311@houstontx.gov
Email is a good option for communicating with City of Houston when you need a written record of your message or when additional (digital) documents need to be added, but if you need an immediate response it is better to call or message them. In general it takes longer to get get a response using e-mail.
For complex issues that require additional (physical) documentation, sending a letter to City of Houston is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.
To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.
Messaging apps can be an easy and effective way to get in contact with City of Houston. It allows you to communicate with City of Houston in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.
For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.
If you have a sensitive or a confidential issue to discuss with City of Houston (or any other company/authority), it may be better to contact City of Houston through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.
You can get more information at www.houstonwaterbills.org.
You can get more information at www.houstoncityfees.org.
You can get more information at www.houstonpermittingcenter.org.
That page is https://www.houstontx.gov/zipcodes.html
Yes, you can find that via www.houstontx.gov/htv.
We have light rail information on our site, or you can go to www.ridemetro.org.
You can use your EZ Tag for both the Houston and Dallas toll road systems.
Voting locations, ballot information and more is available at www.harrisvotes.com.
The following links go to Recycling, Garbage, and Junk Waste Pickup Schedules. We also have a separate page for Holiday Trash Pickup Schedule.
Yes, we have the following link for BARC.
In August of 2001, the City of Houston launched its 311 Houston Service Helpline, a consolidated call center designed to make city government more user-friendly and responsive to city residents by providing citizens with a one telephone number to call for information on city services and to report non-emergency concerns. The main component of the 311 Houston Service Helpline is the three-digit phone number, accessible from within the Houston city limits. From traffic fines and sewer concerns to pothole problems and neighborhood complaints, Houstonians can call 311 and speak to one of our highly trained Agents. From outside the City of Houston, callers simply dial 713-837-0311. Agents are available 24/7 to answer your calls.
Houstonians can also access this helpful service via fax to 713-837-0210, and e-mail to 311@HoustonTX.gov. A self Service Request (SR) form is available online at www.houston311.org or by using our 311 smart phone app which can be installed by clicking the link or by scanning the barcode that are located on this page.
WE CAN HELP
Over 2,400 frequently answered questions have been collected and warehoused. With such a broad array of reference entries developed jointly with departmental experts, and by providing specific information from other shared databases, the 311 Helpline resolves 85% of calls without transfer, Service Request, or follow-up.
In addition to handling requests for information, the 311 Agents also process requests for specific city services like pothole repair or a traffic signal malfunction by creating a Service Request in 311's Service Management system. Each Service Request can be tracked from start to finish. More than 300 specific Service Request types have been defined and scripted within the system. Each Service Request is forwarded to the appropriate department and a deadline date is assigned for investigation and resolution. If the same individual or someone else subsequently reports the same problem, the 311 Service Management system alerts it is a duplicate request. Up-to-the-minute Service Request status(es) are available to citizens who call back to request an update on the progress of their concern(s). This increases accountability for city departments and their personnel. The system generates numerous reports by department, by division within a department, by Service request type, participants, council districts, zip codes, Key Map locations, and other geographic areas. Regular reports identify any service requests that have not been resolved within the pre-determined timeline. This provides greater opportunity for management supervision of personnel and assessment of the impact of deployed resources.
The 311 Houston Help and Information Helpline puts City government at your fingertips – one contact, via the channel of your choice -- and you get answers, find the right person, or have your City service problem solved.
Allthough we could not find an online feedback form for City of Houston, there are always other options to give feedback. Here are some other options you could use to give feedback to City of Houston
Houston (/ˈhjuːstən/ HEW-stən) is the most populous city in the U.S. state of Texas and the Southern United States. Located in Southeast Texas near Galveston... Read more on Wikipedia.
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