Chipotle Contact Information

Call Chipotle

Chipotle Customer Service 833-860-0467 (Toll-free)

The Chipotle customer service can be called during regular office hours.

Chipotle Managment

Brian Niccol
Chairman and Chief Executive Officer

Brian Niccol is Chairman of the Board of Directors and Chief Executive Officer for Chipotle Mexican Grill (NYSE: CMG). He assumed the role of Chairman in March 2020, and under his leadership as Chief Executive Officer, a role he’s held since March 2018, Chipotle has seen accelerated comparable sales growth. Driving the brand’s purpose to Cultivate a Better World, Mr. Niccol has focused on increasing visibility, expanding access, fostering innovation, and encouraging engagement with employees and consumers.

A leader in the food industry, Chipotle has received global recognition and honors during Mr. Niccol’s tenure including being named to Fortune’s Most Admired Companies, Forbes’ Best Employers for Diversity, Fast Company’s The World’s Most Innovative Companies, as well as Newsweek’s America’s Most Loved Companies and America’s Most Responsible Companies.

Mr. Niccol has been placed on notable lists including Fortune’s ‘Businessperson of the Year’, Bloomberg’s ‘People who Defined 2019’ (The Bloomberg 50), Barron’s Top CEOs, Comparably’s ‘Best CEO’s and Best CEOs for Women and Diversity, as well as named ‘Leader of the Year’ by Restaurant Business magazine, Nation’s Restaurant News’ The Power List, and a ‘Distinguished Alumni’ by University of Chicago’s Booth School of Business.

Prior to his current role, Mr. Niccol served as Chief Executive Officer of Taco Bell, a division of Yum! Brands. During his tenure at Taco Bell, Mr. Niccol was Chief Marketing and Innovation Officer and President. Mr. Niccol also held several executive positions at Pizza Hut, another division of Yum! Brands, including General Manager and Chief Marketing Officer. Before joining Yum! Brands, Mr. Niccol spent 10 years at Procter & Gamble, serving in various brand management positions.

Mr. Niccol currently serves on the board of directors of KB Home, one of the largest homebuilders in the U.S., and Chipotle Cultivate Foundation, Chipotle’s nonprofit organization. He previously served on the board of Harley-Davidson. Mr. Niccol holds an undergraduate degree from Miami University and an MBA from the University of Chicago Booth School of Business.

Chris Brandt
Chief Marketing Officer

Curt Garner
Chief Technology Officer

John R. Hartung
Chief Financial and Administrative Officer

More Chipotle Managment...

E-mail Chipotle

Unfortunately, we were not able to find an email address for Chipotle. However, we did find a contact form which can be used to get in touch with Chipotle.

Write to Chipotle

Chipotle
PO Box 173350
Denver
CO
US
80217-3350

Tip When should i write a letter to get in touch with Chipotle?

For complex issues that require additional (physical) documentation, sending a letter to Chipotle is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.

To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.

Chipotle contact form

Tip When should i use a contact form get in touch with Chipotle?

A contact form is a convenient way to communicate with Chipotle and get the information you need. It allows you to easily and quickly send a message to Chipotle and receive a response.

Depending on the volume of inquiries Chipotle receives, it may take some time for them to respond. If you need an immediate reaction call Chipotle.

Use contact form

Find a Chipotle restaurant near you.

To find a Chipotle restaurant near you, simply type your address or zip code.

Visit the Chipotle location finder.

What is on the menu at Chipotle?

What meal or menu item would you like to eat at Chipotle? Please note that the options available at each location or restaurant may differ. If you'd like to see the menu for a specific location, specify your location or select it from the available options.

See the Chipotle menu.

Chipotle Messaging options

Messenger

Tip When should i message to get in touch with Chipotle?

Messaging apps can be an easy and effective way to get in contact with Chipotle. It allows you to communicate with Chipotle in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.

For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.

Chipotle on Social Media

Twitter

Facebook

Instagram

YouTube

Tip Protect your privacy when using social media to contact Chipotle!

If you have a sensitive or a confidential issue to discuss with Chipotle (or any other company/authority), it may be better to contact Chipotle through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.

Be sure to not to mention private details such as:

Your address
Your phone number
Your credit card or bank account number
Your password(s)

Chipotle FAQ

Who should I contact if I have a delivery issue?

If you placed your order through chipotle.com or the Chipotle App our team is ready to help. For fastest service you can Chat with Pepper or call 1-800-CHIPOTLE.

For issues or questions about orders from one of our delivery partners (DoorDash, UberEats, Postmates or GrubHub) please contact them directly for help.

Why am I receiving an error message when I try to join Chipotle Rewards?

Your email may have been used to sign up for a Chipotle ordering account before (maybe you have a burrito-loving twin?). If you’ve forgotten your password, make sure to retrieve that from the digital abyss.

I forgot to scan for points in the restaurant. What do I do?

Don't Panic! If you forgot to scan your member card on your last visit, keep your receipt handy and submit a Points Request in our app or online. Be sure to submit your Points Request within 30 days of the transaction. You can submit up to 2 Points Requests per day and up to 4 Points Requests per month.

Points Requests do not apply to orders placed before you joined Chipotle Rewards, orders placed online as a guest, purchases of a gift card, orders made through a 3rd party, with 1-800-Chipotle, or a catering order that was paid for in-person without scanning your member card.

Um, hello! Where are my points?

It can take 24-48 hours for points to process and show up in your Points History section. If they’re still MIA after that time, customer service should be able to sort things out for you. Just be sure you have your receipt handy.

Can I schedule my delivery time?

Kinda yes, kinda no. All online or mobile orders will be delivered as soon as possible--hangry folk, rejoice--but if you place a catering order, you’ll be able to choose when you’d like to receive your large-format deliciousness. Read more about our catering options here.

Can I cancel my delivery after I've submitted my order?

When you submit a delivery order, it's sent directly to our courier team and restaurant crew, so it can get cooked up and on its way to you. That makes canceling orders sort of a challenge. If you really must cancel, and you've ordered directly through our app or online, reach out to our Customer Service team through the Contact Us page. If you ordered through a partner, check your confirmation email to contact their team directly. Keep in mind that you may incur a cancelation fee.

Can I start a franchise or be involved in owning a restaurant in any way?

Nope. We’re not into franchising. But if you have a recommendation for a location, hit up the Make A Suggestion Tab here. You should also note that we are a publicly traded company on the NYSE. So, you can get a piece of the action by investing in CMG.

We're addicted, but my kids don't like spicy foods. Does Chipotle have a meat option they can eat?

Our carnitas have black pepper only (no jalapeños or anything like that) and are very mild. Some kids aren’t into trying new things, but we're happy to offer them a sample before they commit to a meal. Just ask us.

Can I cancel my online or mobile order after I've submitted it?

When you submit an order, it's sent directly to our restaurant crew, so it can get cooked up. That makes canceling orders sort of a challenge. If you really must cancel, and you've ordered directly through our app or online, reach out to our Customer Service team through the Contact Us page. If you ordered through a partner, check your confirmation email to contact their team directly. Keep in mind that you may incur a cancelation fee.

For more answers, visit the Chipotle help page.

Chipotle Apps

Chipotle - Fresh Food Fast

App description:

Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery.

And…

ABOUT CHIPOTLE REWARDS
• Members bank points automatically for in-app orders.
• In-person, scan the app to earn points and redeem rewards.
• Redeem points on Food, Goods and Giving in the Rewards Exchange.
• Set a favorite reward to track points as you go.
• Get rewarded faster with extra point offers and early access to new menu items.
• Oh, and let’s just say… we won’t forget you on your birthday.

FEATURES
• Pick up quicker with mobile pickup shelves and Chipotlane.
• Or, get your food delivery bought straight to your door.
• Try tasty menu items you can only get in-app or online.
• Get your faves faster with saved meals and recent orders.
• Go crazy with unlimited ‘extra’ ‘light’ and ‘on-the-side’ customizations.
• Low gift card balance? Split the payment with another card.
• Pay your way with Google Pay.
• See your sustainability impact with Real Foodprint metrics.
• Start a Group Order to invite your squad in on the fun.
• Save your go-to Chipotle locations and food delivery addresses.

Give Feedback to Chipotle

Why give feedback?

It allows Chipotle to improve their products or services. Chipotle rely on customer feedback to make improvements.
It helps Chipotle to understand their customers better. Feedback can provide valuable insights into your needs and preferences.
It can help you to build a relationship with Chipotle. Companies appreciate customers who take the time to provide feedback, and may be more likely to respond positively.
It can also help to identify and solve problems. Feedback can help Chipotle to identify issues with their products or services, and take steps to fix them.

Give feedback to Chipotle

About Chipotle

Chipotle Mexican Grill, Inc. (/tʃɪˈpoʊtleɪ/, chih-POAT-lay), often known simply as Chipotle, is an American multinational chain of fast casual restaurants... Read more on Wikipedia.

Business address Chipotle

610 Newport Center Drive, Suite 1100.
Newport Beach
CA
US
92660

Website Chipotle

Visit Chipotle website

Let us know what you think about Chipotle customer support.

Anonymous review

Posted on: Sep 24, 2023, 5:18 AM
Type of contact: letter
Rating: 10

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