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7:00 a.m. - 7:00 p.m., Monday through Friday, and 8:00 a.m. - 5:00 p.m. on Saturday
Unfortunately, we were unable to locate an email address for Southern California Edison customer support. Please consider using one of the other contact options provided on this page to get in touch with the Southern California Edison.
For complex issues that require additional (physical) documentation, sending a letter to Southern California Edison is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.
To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.
Messaging apps can be an easy and effective way to get in contact with Southern California Edison. It allows you to communicate with Southern California Edison in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.
For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.
If you have a sensitive or a confidential issue to discuss with Southern California Edison (or any other company/authority), it may be better to contact Southern California Edison through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.
If you haven’t received a bill for a few months, one reason your bill may be higher than usual is because charges from past billing periods are included, in addition to charges from your current billing period. Also, usage tends to go up for most customers during the summer months when the A/C and cooling appliances (e.g. whole house fans, evaporative coolers) are running.
Note: In accordance with Southern California Edison’s Rule 17. D, if for any reason the duration of the delayed billing period exceeds three months for residential and eligible small business customers, the customer will only be responsible for SCE charges that are incurred within the most recent three months from the date the bill was generated. All other customers are responsible for SCE charges that are incurred within the most recent three years. Please see Rule 17. D for more details.
In My Account, select Sign Up for Online Payment in the Billing and Payments Preferences section.
A. To get started, here are three of the best ways we know to save energy:
Keep inside air in and outside air out. Insulate, weatherstrip, and caulk cracks and holes.
Adjust your thermostat higher in warm weather and lower in cool weather so your heating and cooling systems don't have to work so hard.
Conserve energy. Turn off lights, TV sets, appliances, and other electricity users when not needed.
To complete a free online energy survey go to www.sce.com/energysurvey.
Some of the most common causes of higher-than-expected electric bills are weather-related.
In hot weather, your electric bill may reflect:
In cold weather, you may use more energy when:
The balance from multiple accounts included on your bill.
Though we can boast meter reading accuracy of more than 98%, sometimes errors do occur. If you think the meter reading on your bill is in error, you can contact us at 1-800-655-4555.
Allthough we could not find an online feedback form for Southern California Edison, there are always other options to give feedback. Here are some other options you could use to give feedback to Southern California Edison
Southern California Edison (SCE), the largest subsidiary of Edison International, is the primary electric utility company for much of Southern California... Read more on Wikipedia.