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The Consolidated Edison customer service can be called during regular office hours.
Send an e-mail to Consolidated Edison: customerservice@coned.com
Email is a good option for communicating with Consolidated Edison when you need a written record of your message or when additional (digital) documents need to be added, but if you need an immediate response it is better to call or message them. In general it takes longer to get get a response using e-mail.
For complex issues that require additional (physical) documentation, sending a letter to Consolidated Edison is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.
To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.
Messaging apps can be an easy and effective way to get in contact with Consolidated Edison. It allows you to communicate with Consolidated Edison in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.
For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.
If you have a sensitive or a confidential issue to discuss with Consolidated Edison (or any other company/authority), it may be better to contact Consolidated Edison through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.
We’ve created a fast and secure way to sign in, pay your bill, and get insights on your energy use on the go.
If you created an account prior to July 2017, you may need to go through the one-time registration process to associate your preferred email address with your online account. Simply click “Register Now” in the app. Your email address will be your new login ID.
A simplified design makes it easy to:
• Review your bill
• Pay securely
• Compare and manage your energy usage
• Get tips for lowering your energy bill
• Report outages
• Contact customer service
Allthough we could not find an online feedback form for Consolidated Edison, there are always other options to give feedback. Here are some other options you could use to give feedback to Consolidated Edison
Consolidated Edison, Inc., commonly known as Con Edison (stylized as conEdison) or ConEd, is one of the largest investor-owned energy companies in the... Read more on Wikipedia.
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