Alabama Power Contact Information | Easily Connect with businesses

Email is a good option for communicating with Alabama Power when you need a written record of your message or when additional (digital) documents need to be added, but if you need an immediate response it is better to call or message them. In general it takes longer to get get a response using e-mail.

E-mail Alabama Power

Write to Alabama Power

Alabama Power
P.O. Box 242
Birmingham
AL
US
35292

Tip When should i write a letter to get in touch with Alabama Power?

For complex issues that require additional (physical) documentation, sending a letter to Alabama Power is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.

To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.

Alabama Power contact form

Tip When should i use a contact form get in touch with Alabama Power?

A contact form is a convenient way to communicate with Alabama Power and get the information you need. It allows you to easily and quickly send a message to Alabama Power and receive a response.

Depending on the volume of inquiries Alabama Power receives, it may take some time for them to respond. If you need an immediate reaction call Alabama Power.

Use contact form

Alabama Power Messaging options

Messenger

Tip When should i message to get in touch with Alabama Power?

Messaging apps can be an easy and effective way to get in contact with Alabama Power. It allows you to communicate with Alabama Power in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.

For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.

Alabama Power on Social Media

Twitter

Facebook

Instagram

YouTube

Tip Protect your privacy when using social media to contact Alabama Power!

If you have a sensitive or a confidential issue to discuss with Alabama Power (or any other company/authority), it may be better to contact Alabama Power through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.

Be sure to not to mention private details such as:

Your address
Your phone number
Your credit card or bank account number
Your password(s)

Alabama Power FAQ

How do I get my power turned on?

You can apply for electric service online. You will need to provide us with the following information:

Your name
Service address (where the power is to be turned on)
County, lot, and neighborhood information (if the home is new)
Home phone
Alternate phone number (work, etc.)
Social Security Number (of the primary account holder)
Spouse or roommate name (if applicable)
Mailing address (if different than service address)
Effective date you would like service to be turned on (Monday through Friday)
Temporary contact information for us to use during the installation process
Descriptions of any access problems such as locked gates, dogs, etc.

We can connect your electric service Monday through Friday (service connection is not available on weekends). If you submit your order by midnight, it will be eligible to be connected the next day (unless it’s a Friday, Saturday or Sunday, then it will be eligible to be connected the following Monday). Please note that we will not be able to provide next day service for new service requests requiring installation or other construction work (digging, etc.).

You can begin the process to get your electric service started on our Electric Service Requests.

Do I have to pay a deposit when I apply for new service?

We determine whether a deposit is necessary by performing a credit check through Equifax. If you have not yet established credit with us, you may be required to pay a security deposit. If you are required to pay a deposit on your residential account, you are eligible for a refund once you make the payments on time for 12 consecutive months. The refund will consist of the deposit amount and the interest acquired over the 12 months. The refund will be applied as a credit to your account.

How is the amount of my deposit determined?

If required, the deposit amount for a residential account is twice the average monthly bill of the residence.

Is there any way to avoid paying a deposit?

If a deposit is required, you do have the option of having a guarantor sign with you. The eligibility of guarantor is determined by the following:

Must have been an Alabama Power Customer for at least 12 consecutive months.
Must be an Alabama Power customer that pays on time each month and has “A” credit, which means no disconnect notices or late payments in the previous 12 months.

If you want to continue with this option, you and the person signing as your guarantor must come into your local Alabama Power office with your picture IDs.

Are there any connection fees?

Yes - an account establishment charge (AEC) of $40.00 will be included on your first month's bill.

How is the amount of my bill determined?

The amount of your bill is determined by the number of kilowatt-hours you’ve used over the past month. We determine the number of kilowatt-hours used monthly by reading your power meter. We then multiply your monthly usage by your billing rate to calculate your bill amount.

The basic unit of electricity is called a watt. One watt is such a small amount of power, however, that the more commonly used measurement is the kilowatt, representing 1,000 watts. The higher the watt or kilowatt rating of a particular electrical device, the more electricity it requires.

The amount of electricity a customer uses over a period of time is measured in kilowatt-hours (kWh). Kilowatt-hours are determined by multiplying the number of kilowatts required by the number of hours of use. For example, if you use a 60-watt light bulb 5 hours a day for 30 days, you have used 60 watts of power for 150 hours, or 9 kilowatt-hours of electrical energy.

However, electricity use varies widely depending on the season and the size of your home, which is why your meter is checked before a bill is generated.

For more answers, visit the Alabama Power help page.

Alabama Power Apps

Alabama Power

App description:

Quickly access and view your Alabama Power account on the go.
•Make a payment
•Report outages and get updates
•Check your monthly usage
•Get latest news and updates

Give Feedback to Alabama Power

Why give feedback?

It allows Alabama Power to improve their products or services. Alabama Power rely on customer feedback to make improvements.
It helps Alabama Power to understand their customers better. Feedback can provide valuable insights into your needs and preferences.
It can help you to build a relationship with Alabama Power. Companies appreciate customers who take the time to provide feedback, and may be more likely to respond positively.
It can also help to identify and solve problems. Feedback can help Alabama Power to identify issues with their products or services, and take steps to fix them.

Give feedback to Alabama Power

About Alabama Power

Alabama Power Company, headquartered in Birmingham, Alabama, is a company in the southern United States that provides electricity service to 1.4 million... Read more on Wikipedia.

Business address Alabama Power

600 North 18th Street
Birmingham
AL
US
35203

Website Alabama Power

Visit Alabama Power website

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