Thrifty Car Rental Contact Information

Yes, you will be charged for each hour or part of an hour in excess of the time you were required to return the vehicle.

In addition, in order to ensure that your car is ready and waiting for you, Thrifty has introduced Change Fees that will reduce last-minute disruptions to vehicle planning.

1. Early Return Fee: Applies if you did not prepay your rental charges and returned the vehicle more than 24 hours early before the return time indicated in your rental agreement. You will only pay for the days used, but there will be a $25 charge to partially compensate Thrifty for our inability to rent your vehicle during the remaining time reserved for your use. You can reduce the fee paid by calling the On-Rent Help Desk at 1-877-283-0898 to update the date and time of your return.  
2. Late Return Fee: In addition to charging additional rental days for a late return, we reserve the right to charge $16 per day (maximum of 5 days) to compensate us in part for the costs we incur in finding an alternative vehicle to satisfy our next booking for your vehicle. You can reduce the fee paid by calling the On-Rent Help Desk at 1-877-283-0898 to update the date and time of your return.  
3. Return Change Fee: Applies if you change the location or date/time of your rental and proactively notify Thrifty by calling the On-Rent Help Desk at 1-877-283-0898. There is a nominal $10 fee associated with the change to your rental agreement.

To report an accident, please complete Vehicle Incident Report form and submit via email to hcmfirstnoticeofloss@hertz.com.  Click here for form.

If the car is stolen or has been involved in an accident, first call the local police or appropriate law enforcement agency. Next, call the nearest office of the rental car company, give them your rental agreement or confirmation number and explain what has happened. If it's after hours, Thrifty customers always can call toll free to 1-800-THRIFTY (1-800-847-4389). You'll be led through the procedure to get you going again. Finally, call your own auto insurance company with information on the incident. Be sure to check with the rental company on their breakdown policy before you drive away.

Accidents and vehicle theft aren't something we like to think about, especially on a trip, but they can happen even to the most careful driver. Optional waivers (as outlined above) can be purchased to reduce or eliminate your financial exposure which could include the full value of the vehicle and lost rental revenue during its replacement period.

Be careful not to violate your car rental agreement by driving while intoxicated or under the influence of a controlled substance, allowing an unauthorized personal to drive the vehicle, leaving the windows, doors or trunk unlocked, or leaving the keys in the ignition when parked. If the agreement if violated, it makes the waiver void. Be sure to familiarize yourself with all of the terms and conditions of the rental agreement.

Remember that, as the renter, you are liable for all parking and moving traffic violations, both domestic and international, so please drive safely and observe all ordinances.

Yes, however there are some restrictions regarding the use of a Debit Card if the rental is not booked at least 24 hours in advance or for a Convertible, Premium or Luxury rental. Please refer to the General Policies section for specific information regarding the debit card policy at the Thrifty Location where you intend to rent.   

Thrifty accepts Visa, MasterCard and Discover debit cards. 

Cash Deposit Identification Cards - Cash rentals – which require an up-front deposit of cash – are accepted from customers who have obtained a Cash Deposit Identification (ID) Card. Applications for a Cash Deposit ID Card are available.  Click here for the Cash Deposit ID Card application.  Applicants must be 20 years of age or older (18 in Michigan and New York) and the application process can take approximately thirty (30) days – except as otherwise required by law. There is a U.S. $15 nonrefundable processing fee which offsets the cost to have a modified credit check performed on the applicant.