Enterprise Rent-A-Car Contact Information

To rent a car from Enterprise Rent-A-Car in the United States and Canada, you will need the following:

• To be 25 years old (if you’re under 25, you may be required to pay a young driver’s fee, which varies by rental location)
• A valid driver's license with a photo
• A photo ID (For example: a driver’s license or passport)
• Credit or debit card (check the acceptable forms of payment at the location you’re renting from)

Additional items to consider prior to picking up your rental car:

After-hours drop-off availability

Use of toll roads

Mileage restrictions

Insurance and protection product options

Deposit required upon pickup

Renting car seats, GPS or additional equipment

In some states, you can rent a car at the age of 18; however, the legal age to rent a car in most states is 25 years old. You may rent a car at some locations between the ages of 21-24 for an additional young renter surcharge. Check the policies at the car rental location you’re interested in renting from for that state’s renter requirements. 

Additional Information:

Renting a Car Under 21

Renting a Car Under 25

Renting an Exotic Car Under 25

Enterprise accepts the following forms of payment:

Credit Cards

Credit cards are accepted at airport and non-airport locations in the US, Puerto Rico and Canada.
 

• VISA®
• MasterCard®
• American Express®
• Discover Network® (For Canada, Discover® is only accepted at major Airport locations)
• JCP (Japan Credit Bureau)

Renters without a ticketed return travel itinerary will need to provide a credit card with sufficient available credit to cover the estimated total amount for the rental and a deposit between $200-$850 depending on the rental location and class of vehicle rented.

Debit/Check Cards

Debit/check cards are any non-credit cards bearing the VISA®, Mastercard® or Discover® logo. Prepaid cards or any other non-credit cards without one of these logos are not accepted.
 

At airport locations, debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary. The name and address shown on the renter’s driver’s license must match their current home address. Active-duty military personnel are exempt from address requirements. Other than the Renter’s spouse or domestic partner, no other additional drivers are allowed.  If using a debit card for any amounts owed, the available funds in the account associated with Renter’s debit card will be reduced by those amounts.  Additionally, Renter is responsible for any overdraft fees incurred.

Gift cards

Enterprise accepts pre-paid gift cards with a Visa®, Mastercard® or American Express® logo as a form of payment at the end of a rental. We do not accept gift cards at the beginning of the rental*. Payment is never required when making a reservation.

*Enterprise does not issue gift cards and will never ask you for credit card or other payment information over the phone. For more information, visit our pre-paid gift card alert page.

Cash

For security reasons, many Enterprise branches do not accept cash payments; however, some branches may accept cash or a money order at the end of the rental for final payment after the vehicle has been returned. Check with your rental location to see if the rental location accepts cash or money orders at the end of the rental. We apologize for any inconvenience.

If you have already picked up your vehicle:

If you have already picked up your vehicle and wish to keep it longer; you must contact the location where you picked up the vehicle.

If you have not picked up your vehicle:

If you have not picked up your vehicle you can view, modify, or cancel your reservation by clicking here. When visiting this page, you will need to make sure all fields are filled out. If you fail to enter in your confirmation number, first name, and last name -- the reservation will not be found. If you have entered in all this information correctly and still cannot modify your reservation, please contact us.

If you modify your pick-up or drop-off location, date or time, this may result in a change to your rates, taxes, surcharges, or underage fees. Please see your new rate quote when you verify your reservation

Will I be charged if I cancel my reservation?

North American website & app:

If you did not prepay for your reservation, there will not be a cancellation fee.

If you prepaid for your vehicle, the following conditions will apply (applicable in US and Canada only):

• If you cancel your booking more than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $50 / CAD $65.
• If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $100 / CAD $135.

European website & app:

If you did not prepay for your reservation, there will not be a cancellation fee.

If you prepaid for your vehicle the following conditions will apply (applicable in Europe only):

You will not be charged a cancelation fee if you cancel your reservation 7 days ahead of time

If you cancel your booking less than 7 days, but at least 24 hours before your specified pick up time you will be refunded the booking amount minus a small cancellation fee. You will need to call 1 (855) 266-9289 to find out the exact cancellation fee.

If you cancel your booking in less than 24 hours before your specified pick up time, you will not be entitled to a refund.

Will I be charged if I don't show up for my reservation?

If you fail to pick up your prepaid rental on the specified pick-up date, you will receive a full refund minus a no show fee of USD $100 / CAD $135.

Will my rate change if I modify my reservation?

Possibly - rental rates can change on a daily basis so changing the dates or number of days may change the daily rate.

Reservations booked on a third party website must be canceled through the third party website. Reservations agents cannot change reservations booked on these websites nor can you cancel them on the Enteprise.com website. Please return to the website where you originally booked the reservation.

If you are in an accident, your safety is most important. Please call 911 or call the local authorities for assistance and file a police report. Then call Roadside Assistance at 1-800-307-6666, which is available 24 hours a day, to report the incident after authorities have been engaged. They will file a damage report and set up tow services for the damaged vehicle if it is no longer drivable.  

The cost of a rental car depends on many factors and can vary greatly. These factors include:

• The length of time you are renting the car
• Car class selected
• Rental location
• Added insurance or protection products
• Additional products selected
• If you have to modify your reservation
• If you have to extend your reservation
• If you have to change your rental drop-off location

For the most accurate pricing, start a reservation. 

 Additional Information:

Car Classes

Car Rental Insurance and Protection Products 

Other Car Rental Equipment

What forms of payment are accepted for renting a car?

Does Enterprise accept gift cards?