Avis Car Rental Contact Information

Avis Car Sales is the EASY way to buy a late-model, low-mileage used car. Shop our online inventory. Choose from thousands of well-maintained vehicles -- all at low, no-haggle prices. Then, take a no-risk, hassle free test drive for 2 hours FREE or for up to 3 Days at a reduced rate.

To start shopping, visit our Avis Car Sales page.

Cars are available in Arizona, California, Colorado, Florida, Nevada, New Jersey and Texas.

To start shopping, visit our Avis Car Sales page.

Avis Car Sales puts you in the driver's seat throughout our simple and hassle-free purchase process. We've partnered with AutoNation Direct to ensure you get the expert advice you need—with the convenience of shopping for and buying your next car from the comfort of your home or office. Experience the EASY way to buy your next car.

To start shopping, visit the Avis Car Sales page.

First, contact the police (911). Always complete an Avis Accident/Incident Report when the car has been involved in an accident or damaged. Contact Avis Roadside Assist at 800-354-2847. Then contact your personal auto insurance company and establish a claim for damage. If you are renting with a major credit card, you may want to contact their customer service department to determine if coverage is afforded through their collision program. You do not need to wait to receive our claim documents to report your claim to your personal insurance company and/or Credit Card Company.

The renter is responsible for any and all loss of or damage to the car resulting from any cause including but not limited to collision, rollover, theft, tire damage and vandalism, medical condition, flood, fire, hail or other acts of Nature. If you have accepted the Avis LDW coverage and there is no breach of contract violation, you will not be responsible for the damages.

Additionally, if we have the other party's contact information, we will pursue them and/or their insurance company for our damages if determined they were at fault. However, our pursuit of the other party does not absolve you from your contractual obligation with Avis.

Other charges that could be incurred by the renter:

• Loss of Use - as the renter, you are contractually liable for the loss of the specific vehicle rented as detailed in the rental contract. When our car is unavailable to be rented, Avis is entitled to compensation for such loss.
• Administrative Fee - Avis is self-insured and the expense of processing claims is passed on only to the responsible parties involved. Avis has a legal entitlement to return vehicles to pre-accident condition which includes the indirect damage of expenses related to administering a claim.

For our Corporate customers, in accordance with the terms of your company's corporate contract with Avis, you must fill out an accident report in its entirety and notify your employer that the rental vehicle was damaged. Ask your employer if you need to put in a claim with your personal insurance, corporate credit card insurance or if there is coverage offered through your employers insurance. If applicable, Avis will contact your employer to verify that you are eligible for the corporate damage waiver coverage. If Avis does not receive a response from your employer you will be billed and held responsible for the vehicle damage.

Our cancellation policies vary, depending on the type of reservation you've made:

Was your credit card charged for the rental at reservation time on avis.com?
If you wish to cancel before your rental pick-up time, you must cancel and request a refund online. Once cancelled, we will credit you within approximately seven business days. Credits will be applied to the same card with which you prepaid. You will incur a $50 processing fee if you choose to cancel a prepaid reservation 24 hours prior to the rental pickup time. If you need to cancel, we will refund the full prepaid amount less a $150 USD processing fee, during the 24 hour period prior to the scheduled pick-up time. If you do not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, no portion of the prepaid amount will be refunded.
If you return the vehicle before the original return date, you will not be refunded any portion of the payment.

Did you make a reservation without providing credit card information?

If you make a reservation without a credit card and you no longer need to rent, please cancel your reservation as soon as possible before your scheduled pick-up time.

Did you make a reservation with a travel agent or online booking agent?
The travel agency or online booking agent "owns" any reservation you originally made with them, so their reservation cancellation processes and policies apply.