Available 24/7.
Unfortunately, we were not able to find an email address for Alamo Rent A Car. However, we did find a contact form which can be used to get in touch with Alamo Rent A Car.
For complex issues that require additional (physical) documentation, sending a letter to Alamo Rent A Car is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.
To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.
A contact form is a convenient way to communicate with Alamo Rent A Car and get the information you need. It allows you to easily and quickly send a message to Alamo Rent A Car and receive a response.
Depending on the volume of inquiries Alamo Rent A Car receives, it may take some time for them to respond. If you need an immediate reaction call Alamo Rent A Car.
Messaging apps can be an easy and effective way to get in contact with Alamo Rent A Car. It allows you to communicate with Alamo Rent A Car in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.
For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.
If you have a sensitive or a confidential issue to discuss with Alamo Rent A Car (or any other company/authority), it may be better to contact Alamo Rent A Car through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.
Reservations can be modified or cancelled online.
Alamo's Cancellation Policy:
Please be assured that we make every effort to hold items that are left behind; either in a rental vehicle or at one of our locations. To inquire about a lost item, please visit our Lost Returns Website, where you will see a list of participating rental locations.
Please note: If your rental location is not listed on the website, you will be able to submit a "Lost and Found" online form.
Customers must meet the following requirements:
or
Note: A Credit card is not required to rent in the state of New York. Renters who do not have a credit card will be required to complete a cash qualification process in order to rent. To review this process and what you will need Click Here.
Alamo offers a variety of protection products to its customers. Below are the protection products available for purchase:
Collision Damage Waiver (CDW) - Collision Damage Waiver (CDW) is not insurance. The purchase of CDW is optional and not required in order to rent a vehicle.
You may purchase optional CDW for an additional fee. If you purchase CDW we agree, subject to the actions that invalidate CDW listed on the rental agreement, to contractually waive your responsibility for all or part of the cost of damage to, loss or theft of, the vehicle. DW does not apply to damage occurring in Mexico.
When deciding whether or not to purchase CDW, you may wish to check with your insurance representative or credit card company to determine whether, in the event of damage to, or theft of, vehicle, you have coverage or protection for such damage or theft and the amount of your deductible or out-of-pocket risk..
*For rentals originating in California- CDW ranges between 10.99 USD and 500.00 USD per day depending on the type of vehicle rented.
SUPPLEMENTAL LIABILITY Protection (SLP) (Where available): Formally known as Supplemental Liability Insurance - SLI. If SLP is selected and paid for, Owner provides Renter or any AAD with third party liability protection in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection). SLP also provides additional third party liability protection, through an excess liability policy, with limits of the difference between the Primary Protection and a combined single limit of $300,000 per accident for bodily injury, death and/or property damage to others arising out of the use or operation of the Owner rental Vehicle by Renter or an AAD, subject to the terms and conditions of the policy. SLP includes UM/UIM coverage for bodily injury and property damage in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection), and additional coverage, through an excess liability policy, with limits for the difference between the statutory minimum underlying limits and $100,000 per accident (for rentals commencing in New York, UM/UIM limits are $100,000 per person/$300,000 per accident; for rentals commencing in Hawaii, the UM/UIM limits are $300,000 combined single limit) or state mandated UM/UIM limit, whichever is greater. OWNER AND RENTER REJECT ANY ADDITIONAL UM/UIM COVERAGE TO THE EXTENT PERMITTED BY LAW. SLP, including UM/UIM benefits is provided only when Renter or any AAD are driving the Vehicle. No claim for UM/UIM may be made due to the negligence of the driver of the Vehicle. SLP COVERAGE IS IN EFFECT ONLY WHILE ANOTHER AAD OR RENTER IS DRIVING THE VEHICLE WITHIN THE UNITED STATES AND CANADA; COVERAGE DOES NOT APPLY IN MEXICO. ADDITIONAL POLICY EXCLUSIONS INCLUDE: (A) BODILY INJURY TO RENTER, ANY AAD, OR TO THE BLOOD RELATIVES OR FAMILY OF RENTER OR ANY AAD, IF SUCH RELATIVES OR FAMILY RESIDE IN THE SAME HOUSEHOLD WITH RENTER OR WITH AN AAD; (B) PROPERTY DAMAGE TO THE RENTAL VEHICLE; (C) FINES, PENALTIES, EXEMPLARY OR PUNITIVE DAMAGES; (D) BODILY INJURY OR PROPERTY DAMAGE EXPECTED OR INTENDED FROM THE STANDPOINT OF THE INSURED; AND (E) ANY OBLIGATION FOR WHICH THE INSURED OR THE INSURED'S INSURER MAY BE HELD LIABLE UNDER ANY WORKER'S COMPENSATION, DISABILITY BENEFITS OR UNEMPLOYMENT COMPENSATION LAW OR ANY SIMILAR LAW. Note: Any UM/UIM benefits paid are included in the $300,000 combined single limit SLP coverage and in no way increase the combined single limit amount referenced above. This insurance coverage is underwritten by Zurich American Insurance Company.
Your own personal auto or umbrella policies or credit card coverage may provide rental car liability coverage; however, Alamo cannot interpret or provide advice with respect to what they may cover. The election of any SLP coverage offered by Alamo might duplicate, void or cause your own policies to become excess coverage. The purchase of optional SLP is not required to rent a vehicle.
Personal Effects Insurance (PEC): United States - Personal Effects Coverage (PEC) is offered at the time of rental for an additional daily charge. If accepted, the PEC contained in the policy insures the personal effects of the renter, additional drivers or anyone who is traveling with the renter against risks of loss or damage. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. This is a summary only. PEC is subject to the provisions, limitations and exclusions of the PEC policy underwritten by Empire Fire and Marine Insurance Company in the United States or AIG Insurance of Canada. The purchase of PEC is optional and not required to rent a car. The coverage provided by PEC may duplicate the renter's existing coverage. Alamo is not qualified to evaluate the adequacy of the renter's existing coverage; therefore, the renter should examine his or her personal insurance policies or other sources of coverage that may duplicate the coverage provided by PEC.
Roadside Plus - Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Collision Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-803-4444.
Additional Protection and Insurance Products offered:
International Third Party Insurance (TPI)
Personal Accident (PAI) and Personal Effects Insurance (PEC): Canada
Drive Happy® with Alamo Rent A Car
Drive Happy with the new Alamo Rent A Car app. Create a reservation in a flash, easily view or modify upcoming reservations, get directions to your rental location, and use Accelerated Check-in to sprint through the pickup process. Stay signed into your Alamo Insiders® account to make reservations quickly and save 5% off our already low base rates.*
App features include:
Make a reservation
Find rental locations near you or your destination, narrow your search with vehicle filters, and save rental details to quickly reference them later.
Access all your rentals in one place
Easily view the details of your rentals to reference pick-up or drop-off times, your current rental car information, directions back to your rental branch, the closest gas stations and more.
Activate Accelerated Check-In
Add a few details before pickup like your driver's license information and date of birth and we will be ready when you arrive. You'll be on the road and on vacation before you know it!
Get help when you need it
Find easy access to our most Frequently Asked Questions, contact our 24/7 customer support, or look up your location's rental policies to get the help you need to get you back on the road.
We're there when you need us. And now we're making it easy to experience the benefits of Alamo from your mobile device.
By clicking on ""Install"", you consent to the Terms of Use and Privacy Policy including access to or storage of performance and usage device & app related data for analytic purposes by Alamo Rent A Car or its third party providers.
*On Pay Later retail rates in the United States, Canada, Mexico, Latin America and the Caribbean. Discount applies only to the base rate charge (time and mileage) and does not apply to applicable taxes, fees, surcharges, refueling, drop-off, delivery, youthful driver, additional driver, pick up, or one way charges or any optional product or service (such as optional damage waiver of $50 or less per day), which are the responsibility of the Renter.
Alamo Rent a Car is a rental car agency based in Clayton, Missouri, United States. The company has branches across North America, South America, Africa... Read more on Wikipedia.
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