Southwest Airlines Contact Information | Easily Connect with businesses

Call Southwest Airlines

Southwest Airlines Customer Service 800-435-9792 or 800-I-FLY-SWA (Toll-free)

Additional phone numbers

Baggage - (Delayed/Damaged) 888-202-1024

24/7

Cargo 800-533-1222

24/7

En Espanol 800-826-6667

24/7

Flight Information 888-792-8747

24/7

Group Travel 800-433-5368

24/7

See all Southwest Airlines phone numbers

E-mail Southwest Airlines

Unfortunately, we were not able to find an email address for Southwest Airlines. However, we did find a contact form which can be used to get in touch with Southwest Airlines.

Write to Southwest Airlines

Southwest Airlines
PO BOX 36611
DALLAS
TX
US
75235-1611

Tip When should i write a letter to get in touch with Southwest Airlines?

For complex issues that require additional (physical) documentation, sending a letter to Southwest Airlines is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.

To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.

Southwest Airlines contact form

Tip When should i use a contact form get in touch with Southwest Airlines?

A contact form is a convenient way to communicate with Southwest Airlines and get the information you need. It allows you to easily and quickly send a message to Southwest Airlines and receive a response.

Depending on the volume of inquiries Southwest Airlines receives, it may take some time for them to respond. If you need an immediate reaction call Southwest Airlines.

Use contact form

Departures and arrivals

Southwest Airlines provides flight schedules, departures, and arrivals on their website. Alternatively, check the website or app of the airport. Many airports provide real-time flight information, including departure and arrival times.

Visit departures and arrivals.

Southwest Airlines Messaging options

Messenger

Tip When should i message to get in touch with Southwest Airlines?

Messaging apps can be an easy and effective way to get in contact with Southwest Airlines. It allows you to communicate with Southwest Airlines in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.

For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.

Southwest Airlines on Social Media

Twitter

Facebook

Instagram

YouTube

Tip Protect your privacy when using social media to contact Southwest Airlines!

If you have a sensitive or a confidential issue to discuss with Southwest Airlines (or any other company/authority), it may be better to contact Southwest Airlines through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.

Be sure to not to mention private details such as:

Your address
Your phone number
Your credit card or bank account number
Your password(s)

Southwest Airlines FAQ

Checked baggage basics

Each Customer is allowed two free checked bags¹.Golf bags² and skis³ count toward your free checked bag if they are within the weight limit. At the airport, check your bags using our self-tagging kiosks (where available) or with a friendly Southwest agent.

Sizing up your checked bags:

Up to 50 pounds each
62 inches in size (length + width + height)
Three+ bags: $75 each
Oversized bag: $75 (max 80 inches)
Overweight bag: $75 (max 100 lbs.)

Carryon baggage basics

You may carry on one bag and one personal item¹. The bag should be stowed in the overhead compartment, and your small personal item should be stowed under your seat.

Sizing up your carryon and personal item:

One carryon bag

Goes in overhead bin
Size limits: 24” (L) + 16” (W) + 10” (H)
Examples: roller bag, small suitcase

One carryon personal item

Goes under your seat
Size limits: must fit in the 16.25” (L) x 13.5” (W) x 8” (H)^* space under the seat
Examples: backpack, purse, laptop bag

¹ Weight and size limits apply.

² A golf bag can be substituted for one checked bag. Weight limits apply.

³ Snow ski equipment includes: one pair of skis or one snowboard, one set of poles, and one pair of ski/snowboard boots encased in a container(s) acceptable to Carrier. When submitting ski equipment for one free bag, Southwest Airlines allows up to two bags (containing one set of snow skis, ski poles, and snow boots) to count as one item, even if they are packed and tagged separately.

^* Measurements vary by seat type and aircraft. These dimensions reflect the smallest available length, width, and height under the seat

Will I get a refund if I cancel my flight?

If you decide not to travel, our normal cancellation policy applies:

Business Select®/Anytime tickets are refundable. You can choose to either a) receive a method-of-payment refund or b) hold the value of the ticket as a  flight credit  that you can use to buy a future flight.
Wanna Get Away® and Wanna Get Away Plus™ tickets are non-refundable. The value of the ticket will be converted to a  flight credit  or Transferable Flight Credit^TM(depending on the fare) that you can use to buy a future flight.

Important: If you don’t cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, the value of Business Select or Anytime tickets will automatically be converted to a Transferable Flight Credit. Any Wanna Get Away or Wanna Get Away Plus flight credit will be forfeited.

Learn more about flight changes and cancellations.

What's Southwest's No-Show Policy?

If you don’t cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, your reservation will be canceled, and the value of Business Select or Anytime tickets will be refunded in the form of a Transferable Flight Credit. Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited.

Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Away or Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flight’s original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation.

For Anytime or Business Select award travel reservations: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a Transferable Flight Credit for future use.

How do i change my Southwest flight?

Most trips can be easily changed through our website or the Southwest app, without needing to call.

Look for the Manage Reservations option on our website or app and then tap or click the Change option.

Change your flight

At this time, you will need to contact us if you need to make a change to your trip for a portion of the passengers, while others will stay on the original trip. Contact us at 1-800-435-9792 in order to split passengers from your trip or change the number of people flying on your trip.

How much does Southwest charge to change a flight?

Southwest never charges fees to change your flights because we understand plans change. You may be asked to pay a difference in fare if the new flight you’re choosing costs more than your original itinerary.

The good news? If your new flight costs less, we’ll refund the difference to the original form of payment (if applicable) or the difference will be held for future use in the form of a flight credit.

*Flight credits unexpired on or created on or after July 28, 2022, do not expire and will show an expiration date until our systems are updated.

For more answers, visit the Southwest Airlines help page.

Southwest Airlines Apps

Southwest Airlines

App description:

Book a flight in just a few easy steps
Check in, change or cancel your flights. Plus, add extras like EarlyBird Check-In®.

Super-Fast Shopping & Booking
Book a trip in just a few quick taps. Make it even faster when you use your stored credit cards or PayPal® account.

Everything you need to Travel
Get the information you need right at your fingertips on the home screen - gate information, boarding position, flight status and more.

Boarding Pass on the Go
Get mobile boarding passes for all passengers on your trip 24 hours in advance. Southwest passes have rich color and bold font, which makes seeing your Gate and Boarding Position very clear. Find the details you need quickly: Flight Number, Confirmation Number, Boarding Time, Tier Status, and TSA Pre-Check. Don’t forget to add your Mobile Boarding Passes to Google Pay!

Travel Funds
You can now use Flight Credits, Southwest LUV Vouchers and Gift Cards when changing your flight in the app. Your unused Southwest® Flight Credits show up automatically when you tap ‘View Funds’ within ‘My Account’.

Inflight Entertainment*
Use the app to take you to our Inflight Entertainment Portal where you can watch free live TV1, listen to free music from iHeartRadio1, access free on-demand TV episodes, and view free movies.
*Available only on WiFi-enabled aircraft. Limited time offer. Where available. 1Due to licensing restrictions, on WiFi-enabled international flights Free Live TV and iHeartRadio may not be available for the full duration of flight.

Live Chat
Contact our Customer Representatives through Live Chat by scrolling down to Contact Us in the navigation drawer, and then tap on “Chat”.

Airport Pickup and Drop-off
Thanks to our partnership with Lyft®, you can now use the app to help you request a Lyft®! You’ll know key information like estimated time of arrival and estimated price before booking. More of a rental car person? You can do that in the app, too.

Cars, Hotels, and Vacations
Use our app to quickly book all of your travel needs.

Earn Rewards when you Travel
Sign up for Rapid Rewards® and earn points on your flights. Did you forget to add your Rapid Rewards number during booking? – No worries, you can add it after booking your flight and still earn points. You can then use those points to purchase more flights!

Give Feedback to Southwest Airlines

Why give feedback?

It allows Southwest Airlines to improve their products or services. Southwest Airlines rely on customer feedback to make improvements.
It helps Southwest Airlines to understand their customers better. Feedback can provide valuable insights into your needs and preferences.
It can help you to build a relationship with Southwest Airlines. Companies appreciate customers who take the time to provide feedback, and may be more likely to respond positively.
It can also help to identify and solve problems. Feedback can help Southwest Airlines to identify issues with their products or services, and take steps to fix them.

Give feedback to Southwest Airlines

About Southwest Airlines

Southwest Airlines Co., or simply Southwest, is a major airline in the United States that formerly operated on a low-cost carrier model. It is headquartered... Read more on Wikipedia.

Business address Southwest Airlines

2702 Love Field Dr
Dallas
TX
US
75235

Website Southwest Airlines

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Visit Southwest Airlines website

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