Hawaiian Airlines Contact Information | Easily Connect with businesses

Call Hawaiian Airlines

Hawaiian Airlines Customer Service (800) 367-5320 (Toll-free)

Available 24/7.

See all Hawaiian Airlines phone numbers

Additional phone numbers

HawaiianMiles Service Center 1-877-426-4537

Mon – Fri 7:00AM – 4:30PM (HST)
Assistance with HawaiianMiles questions or requests .

Web Support Center 1-866-586-9419

24/7
Assistance with navigational or technical issues with our website.

Hawaiian Air Cargo 422-2746

View Hours of Operation here
We offer personalized service that includes fast and affordable shipping for domestic and international cargo. Visit Hawaiian Air CargoOpens external link to page that may not meet accessibility guidelines.

Central Baggage Service 1-866-389-6654

8:00AM - 6:30PM (HST)
Guests who have had problems with their checked baggage while on a Hawaiian Airlines flight.

Hawaiian Airlines Vacations 1-844-762-0089

US & Canada only) All other locations 1-312-279-7761.
24 hours, 7 days a week .
For Vacation package changes, cancellations or other inquiries.

See all Hawaiian Airlines phone numbers

E-mail Hawaiian Airlines

Unfortunately, we were not able to find an email address for Hawaiian Airlines. However, we did find a contact form which can be used to get in touch with Hawaiian Airlines.

Write to Hawaiian Airlines

Hawaiian Airlines
P.O. Box 30008
Honolulu
HI
US
96820

Tip When should i write a letter to get in touch with Hawaiian Airlines?

For complex issues that require additional (physical) documentation, sending a letter to Hawaiian Airlines is usually the best way of communicating. This will allow you to clearly and thoroughly articulate your problem or question and provide any necessary documents. When sending documents by mail, it's important to provide copies rather than the original documents.

To ensure that your letter arrives safely and to keep track of its delivery, send it via registered mail. This type of delivery is more reliable and enables you to track the progress of your letter from start to finish.

Hawaiian Airlines contact form

Tip When should i use a contact form get in touch with Hawaiian Airlines?

A contact form is a convenient way to communicate with Hawaiian Airlines and get the information you need. It allows you to easily and quickly send a message to Hawaiian Airlines and receive a response.

Depending on the volume of inquiries Hawaiian Airlines receives, it may take some time for them to respond. If you need an immediate reaction call Hawaiian Airlines.

Use contact form

Departures and arrivals

Hawaiian Airlines provides flight schedules, departures, and arrivals on their website. Alternatively, check the website or app of the airport. Many airports provide real-time flight information, including departure and arrival times.

Visit departures and arrivals.

Hawaiian Airlines Messaging options

Messenger

Tip When should i message to get in touch with Hawaiian Airlines?

Messaging apps can be an easy and effective way to get in contact with Hawaiian Airlines. It allows you to communicate with Hawaiian Airlines in real-time, and most of the time you get a response faster than you would through other channels such as email, phone or social media.

For most messaging apps options, you have to create an account. Although they are free to use, you will have to fill out your personal details. For most messaging apps options, you have to download software on your mobile device or computer.

Hawaiian Airlines on Social Media

Twitter

Facebook

Instagram

YouTube

Tip Protect your privacy when using social media to contact Hawaiian Airlines!

If you have a sensitive or a confidential issue to discuss with Hawaiian Airlines (or any other company/authority), it may be better to contact Hawaiian Airlines through a more private channel, such as by phone or email because social media is a public platform, your message may be seen by other users.

Be sure to not to mention private details such as:

Your address
Your phone number
Your credit card or bank account number
Your password(s)

Hawaiian Airlines FAQ

Checked bag fees

The fee for checked baggage depends on where you are flying: wholly within the State of Hawaii, between Hawaii and North America (either direction), or Internationally. Additional fees apply for Oversize and Overweight bags.

	Neighbor Island	North America	International and First Class
1st bag	$25	$30	Free
2nd bag	$35	$40	Free

Where to pay

Bag fees are not pre-paid. Please pay during check-in, online or at the airport.

3+ bags

	Neighbor Island	North America	International
Each additional bag	$50	$100	$150

For flights departing from Australia, Japan, Korea, or New Zealand, checked bag fees are charged in the local currency. The rate for each additional bag after the first two is: 150 AUD, 200 NZD, 15000 JPY, or 150000 KRW, according to the country of departure

Travel documents for U.S. citizens

We look forward to welcoming you on board soon. Whether you are visiting our islands or traveling to any of our Continental U.S. or international destinations, we want to make sure you arrive at the airport with the right documents.

Please note that these are the minimum entrance requirements for each destination and do not include the current requirements related to the COVID-19 pandemic. Please be sure to visit our COVID hub for more information on additional restrictions or requirements for your destination.

Domestic travel

Documents for travel to/from Hawaii and within the Hawaiian Islands are the same for any other U.S. state. If you are flying to Hawai‘i within the United States, you only need a valid government photo ID. A list of accepted forms of ID can be found on the TSA website.

*Important REAL ID reminder: new ID requirements
Most U.S. travelers use their state driver's license to clear airport TSA security checkpoints on domestic flights, although many forms of ID, including passports, are accepted. Beginning May 7, 2025, the TSA requires state driver's licenses to be REAL ID compliant. Please note, even if you have TSA PreCheck, you will still need a REAL ID or other acceptable ID.

REAL ID-compliant cards are marked with a star or the word “enhanced” at the top of the card. For state-specific information, including where to obtain a REAL ID, visit the DHS REAL ID website and click your state on the map.

Children and teenagers under 18 years of age do not need an ID when traveling with a companion who has a valid ID. However, we recommend that they travel with some form of ID, such as a school ID card. If you are traveling with a lap infant, we may ask for proof of the child's age, so we recommend traveling with a copy of the birth certificate.

Click here for information about Children Traveling Alone.

International travel

All travelers, including infants and children, must have a valid passport when traveling internationally. A visa may also be required for entry at your destination.

Please check the list of required documents below to ensure you are ready to travel. HawaiianMiles members can earn 1,000 bonus miles by arranging their documents through VisaCentral.

Destination	Visa requirements
Australia	Australia requires a visa or Electronic Travel Authority (ETA). Applications can be made online at border.gov.au
Japan	As of Aug. 18, 2022, U.S. and Canadian citizens may apply for a short-term Japan eVisa. All other foreign travelers must obtain a visa with one of the Embassies or Consulates or Consular Office of Japan before arrival.
Korea	The Korea Electronic Travel Authorization is implemented for visa-free entry of foreign nationals. The Electronic Travel Authorization is a travel permission granted to foreign nationals intending to enter the Republic of Korea without a visa. Traveler(s) will need to provide personal and travel-related information through the ETA website in advance. Learn more
New Zealand	New Zealand requires an Electronic Travel Authority (ETA). Applications can be made online at nzeta.immigration.govt.nz or by using their free mobile app.
American Samoa	Driver's licenses or other identity documents issued by American Samoa are not accepted by TSA. Read more about alternative forms of ID. All U.S. citizens visiting Pago Pago must have a valid passport. An entry permit is not required.
French Polynesia	French Polynesia (Tahiti) does not require a tourist visa for U.S. citizens staying fewer than 90 days.

Restricted items

Common restricted items

Recalled batteries and devices - Lithium batteries recalled by the manufacturer/vendor must not be carried aboard aircraft or packed in baggage. Battery-powered devices recalled because of lithium battery safety concerns also should not be carried aboard aircraft or packed in baggage unless the device or its battery has been replaced, repaired or otherwise made safe per manufacturer/vendor instructions. The FAA and your airline may offer further public guidance on individual recalled products. Product recall information is available at http://www.cpsc.gov/recalls. Learn more.

Seat accessories - Devices such as footrests and child beds which attach to aircraft seats, fit between the seats, or block access to the aisle may not be used onboard. They may be carried on but may not be used onboard.

International travel with powder-like substances (spices, coffee, powdered milk, etc.) - If you are entering the U.S. on an International flight, you are limited to 12 oz. (350 mL) of powder-like substance in your carry-on bag. Larger amounts may be allowed after additional screening. Powders over 12 oz. (350 mL) may also be placed in your checked bag. (Domestic flights and PPG-HNL flights are not affected.)

Smart bags - "Smart bags" with lithium-ion batteries will not be accepted as checked or carry-on bags unless the battery can be removed. Checked bags must have their batteries removed and carried in the cabin. Learn more.

Liquids, gels, and aerosols - Containers less than 3.4 oz (100 mL) may be placed in a transparent quart-sized bag and packed in your carry-on. Larger containers must be packed in your checked luggage. Hairspray and insect repellent are allowed.

Alcohol over 24% - Each guest may transport up to 5 liters in checked luggage. Containers must be original retail packaging and no larger than 5 liters. Note: beverages over 70% alcohol by volume are not accepted.

Poi, yogurt, chili, jams and jellies, etc. - Large containers of non-solid foods should be securely packed in your checked bag. Only small containers less than 3.4 oz. (100 mL) may be carried on. Exception: baby food sufficient for the flight may be carried on.

Ice - Ice is not accepted in carry-on or checked bags. Reusable gel packs should be used instead. Dry ice is permitted when packed according to FAA rules. Keep in mind that styrofoam coolers are not allowed as check-in items.

Camping equipment - Stoves, fuel, and fuel canisters are never accepted, even if new, unused, or purged of fuel.

E-cigarettes, atomizers, vaping devices - Electronic smoking devices are accepted in carry-on bags only.

Batteries - Any spare lithium or lithium ion batteries must be carried on with terminals protected from short circuit. Devices with installed lithium or lithium ion batteries should be carried on as well, whenever possible.

Laptops, tablets, mobile phones - Personal electronic devices may be carried on and used when instructed by a flight attendant.

Hoverboards, Segways, electric unicycles - Battery-powered self-balancing devices will not be accepted.

Matches and lighters - One book of safety matches and one common butane lighter may be carried on. All other matches and lighters are completely prohibited.

Light bulbs - Spare light bulbs must be energy efficient and packaged to prevent breakage.

Inflated Balloons - Any balloons should be deflated and stored away.

In-Flight Meal Service

Hawaiian Airlines is proud to offer you a taste of the islands even before you land - and it’s complimentary! Delicious island-inspired meals and snacks are free on our North America, South Pacific, and Asia routes. You’ll also enjoy a wide array of complimentary drinks to make your flight as enjoyable as possible.

For a full list of meals served on Hawaiian Airlines, please visit our In-Flight Dining page. Menus are subject to availability.

Where can I see what will be served on my flight?

Interested to see what meal will be offered on your flight? View a full list of meals by visiting our In-Flight Dining page. Please note that meals are not served in Economy and Extra Comfort on North America flights departing after 8:30 p.m. (excluding JFK and BOS).

Can I request a special meal?

Special meals are available only on international flights (with the exception of PPT and PPG), by request, at least 48 hrs prior to your flight. To pre-order any of these special meals on your international flight, please call our reservations department or your travel agent. We have the following special meals:

Vegetarian: may contain egg or dairy
Vegan: no meat, egg, or dairy products
Gluten-free
Child: for children 2-11 years of age

Are special meals available on Domestic flights?

Not at this time.

How do I request a special meal for my International flight?

Specials meals must be requested through our Reservations Department or your travel agent at least 48 hours before your flight. Special meals cannot be requested at the airport or onboard the aircraft.

When I enter Korea, can I carry my in-flight meal out of the aircraft?

In-flight meals including animal products (such as meats, dairy, eggs, etc.) or plant products (such as fresh fruits, seeds, etc.) are not allowed. For more information, please visit our Restricted Items upon Entry to Korea page.

Earn HawaiianMiles, Fly on Partner Airlines

Make every flight count. Earn HawaiianMiles when you fly on Hawaiian Airlines’ partner airlines. Here’s how:

Verify that the airline is listed below and the fare class is eligible
Provide your HawaiianMiles number when you make your reservations, and again at check-in
Keep your travel receipts until you can verify the credits on your HawaiianMiles account.
- Note: miles will not count toward earning Pualani Platinum or Gold status.

If you do not receive credit for the flight within two weeks of travel, email or fax (808-840-8333) a copy of your travel receipts, including your name and HawaiianMiles number. For HawaiianMiles credit for flights on JetBlue:

JetBlue: To request HawaiianMiles credit, please click here.

Want to use your HawaiianMiles on other airlines? Learn More.

Web Check-In

Don’t like lines? Neither do we. Web Check-In lets you check in online, print your boarding pass and prepay baggage fees for most Hawaiian Airlines flights, from 24 hours before your scheduled departure until 60 minutes before departure. This includes flights to and from all our international destinations.

All you’ll need is

Your confirmation code OR your e-ticket number, and
Your last name

Click here to begin Web Check-In.

If you’d rather check in at the airport, our Airport Customer Service agents are more than happy to assist you at the Hawaiian Airlines airport counter, or you can check in using an airport kiosk, where available.

Before You Check In Online...

We love Web Check-In, but some situations need the personal attention of an agent at the airport check-in counter. Please keep in mind that Web Check-In is not available for:

Certain types of reservations
- Recently modified reservations
- Group reservations
- Passengers with special service requests, such as:
- - Infant (Lap Child)
  - Unaccompanied minors
  - Bulkhead seat requests
  - Passengers traveling with animals
Certain special needs tickets
- Reservations with paper tickets
- Reservations with non-electronically issued / exchanged / revalidated tickets
Specific flights and routes
- Flights operated by codeshare partners
- Any one-way international reservation, due to visa requirements

NOTE: For flights from International locations to the United States, web check-in will not be available on Mobile Devices (through mobile web browser or the Hawaiian Airlines App). Please use a Computer in these cases for web check-in.

Lost Your Boarding Pass?

If you’ve misplaced your boarding pass, there's no need to worry. Just go online again, check in a second time and reprint your boarding pass. You may also check in at an airport kiosk, where available, or with an agent and receive a replacement boarding pass.

Online Seat Selection

In most cases, you can pre-select your seats within 24 hours before departure using Web Check-In, or when you check in on the day of departure at a kiosk or with an agent. If you already have pre-reserved seats during the booking process, web check-in will let you choose different seats if they’re available. If pre-reserved seats cannot be obtained in advance, please listen for your name to be called at the departure gate.

If Extra Comfort Seats are available, these select bulkhead and exit row seats on North America and some International flights can be purchased during web check in.

Ready?

Now, it's time to use Web Check-In and Mahalo for choosing Hawaiian Airlines! If for some reason you are not able to use this feature, you can contact Web Support Center who is standing by waiting to help!

For more answers, visit the Hawaiian Airlines help page.

Hawaiian Airlines Apps

Hawaiian Airlines

App description:

Aloha! Welcome to the Hawaiian Airlines app! Our goal: smooth and worry-free travel experience when you travel with us. From streamlined booking to faster check-in, paperless boarding passes, and real-time flight notifications, you'll have everything you need for your travel needs, all in the palm of your hand.

Flight Booking — Search for flights and book a trip to your favorite destinations right in the app. Sign into your HawaiianMiles account to book in miles and access your saved travelers and payment methods for faster check-out.

Enhanced Check-in Experience — Start your day of travel right. Check in up to 24 hours before your flight and your upcoming trip will be ready to view and manage on-the-go.

Trip Management — Once you've checked in, view, change or upgrade your seat, check that your flight is on time, see the upgrade list and more.

Mobile Boarding Pass — Access your boarding pass from the convenience of your phone. No paper printing needed! Boarding pass will automatically update if there's a change and is always accessible in the app, even if you are offline. You can also store it in your Apple Wallet.

Real-Time Notifications — Stay informed with up-to-the-minute notifications if your gate or flight time change.

Up-to-the-Minute Flight Status — Get the latest flight departure and arrival times, with ability to "watch" flights and get notified if things change.
Interactive Airport Maps — Get interactive indoor airport maps with turn-by-turn walking directions to your gate, baggage claim, restaurants and lounges at our busiest airports.

Chat with an Agent — Need help? Connect with a Hawaiian Airlines agent quickly and conveniently through the in-app chat and get answers to your questions when you need them.

In-Flight Entertainment — If you're traveling on our A321neo aircraft, use the app to stream movies, TV shows and more from your mobile device.

Trip Planning — Need help planning an epic trip to Hawaii? Visit our Island Guide for information about each island's unique character and recommendations for hikes, beaches, restaurants and more.

Standby / Upgrade Waitlist — Know where you are on the Standby or Upgrade list.

Rideshare — Quickly hail a ride from the app to or from the airport with rideshare companies Uber and Lyft.

Mahalo for downloading our app! We're always making improvements and adding more features. For more information about the app, including frequently asked questions, please visit www.HawaiianAirlines.com/app.

Give Feedback to Hawaiian Airlines

Why give feedback?

It allows Hawaiian Airlines to improve their products or services. Hawaiian Airlines rely on customer feedback to make improvements.
It helps Hawaiian Airlines to understand their customers better. Feedback can provide valuable insights into your needs and preferences.
It can help you to build a relationship with Hawaiian Airlines. Companies appreciate customers who take the time to provide feedback, and may be more likely to respond positively.
It can also help to identify and solve problems. Feedback can help Hawaiian Airlines to identify issues with their products or services, and take steps to fix them.

Give feedback to Hawaiian Airlines

About Hawaiian Airlines

Hawaiian Airlines, Inc. (Hawaiian: Hui Mokulele o Hawaiʻi [huwi mokulele o həˈʋɐjʔi]) is a commercial U.S. airline headquartered in Honolulu, and a subsidiary... Read more on Wikipedia.

Business address Hawaiian Airlines

3375 Koapaka Street, G-350
Honolulu
HI
US
96819

Website Hawaiian Airlines

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Visit Hawaiian Airlines website

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